Can't send messages anymore
Sending of the message failed. "The message could not be sent because connecting to Outgoing server (SMTP) xxxxx failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."
Last message sent was last night. MS monthly updates ran but no other changes on my end. I went thru the ISP's web portal and could send and receive with no problem.
ISP support had me delete the Tbird account and try to recreate. Norton turned off. I received "Thunderbird failed to find the settings for your email account" (see attached: Account creation.png). Again all passwords and servers work A-OK with webmail. ISP has no other reported problems with email or their servers. He suggested that I contact Tbird support.
Here are the Tbird settings:
WARNING:
This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird
Version: 38.5.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
Profile Folder: C:\Users\John\AppData\Roaming\Thunderbird\Profiles\z7ije7f9.default
(Local drive)
Application Build ID: 20151228123010
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, j.c.macpherson.jm@gmail.com, (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-41217f0a-3892-4d27-8c44-08dcb2150315 (3/14/2015) http://crash-stats.mozilla.com/report/index/bp-e19eafe1-6f95-4388-931e-51e832131011 (10/11/2013)
Extensions
Contact Tabs, 2.0.12, true, contacttabs@janek.org
Custom Address Sidebar, 1.1, true, asbcustom@gmail.com
Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com
Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Minimize On Start and Close, 1.3.2.1-signed, true, {480adee0-f020-4fef-917d-b05502b17aaf}
ReFwdFormatter, 0.3.1, true, refwdformatter@masahiko.info
ThunderPlunger, 2.14, true, {bfec0750-aa6f-11db-abbd-0800200c9a66}
ThunderSync, 2.6, true, thundersync@frank.abelbeck
Address Move Button, 0.2, false, address_move_button@d.hatena.ne.jp
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.5.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.enable: true
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1379367066
mailnews.database.global.datastore.id: 26ec9162-25eb-4273-99db-6a220df72ff
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1455142905
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.npgoogleupdate: 2
plugin.state.nplastpass: 2
privacy.donottrackheader.enabled: true
Graphics
Adapter Description: NVIDIA GeForce GTX 760
Vendor ID: 0x10de
Device ID: 0x1187
Adapter RAM: 4095
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 10.18.13.6175
Driver Date: 1-22-2016
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17568)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
この投稿は johnmacpherson により に変更されました
選ばれた解決策
Try this, if you are running Tbird: Start program. go to: Tools - Account Settings - Mail Account Setup
enter your name - your email address - your password - check remember password - press continue
THEN I get the screen above.
When I fill it out, properly, I get to press done, otherwise option not available.
PROBLEM IS it will only send an email when outgoing server is set to out.teksavvy.com. When set to smtp.teksavvy.com, I get this when sending a message :
Sending of the message failed. "The message could not be sent because connecting to Outgoing server (SMTP) xxxxx failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." Just started happening 2 days ago.
この回答をすべて読む 👍 0すべての返信 (4)
It almost certainly needs to be
and
(The idiot software on this forum thinks these are URLs. D'oh!)
Despite appearances, Thunderbird doesn't automatically add the prefix. You need to provide the full server address yourself.
Additionally, you may need your full email address as the username.
この投稿は Zenos により に変更されました
The shot you are looking at appears AFTER the error message shows. Yes, it's mail.teksavvy.com and smtp.teksavvy.com, but when entering in the Userid and password, TBird attempts to find the server and pre-load some info. It doesn't NOW and this is the resulting display.
この投稿は johnmacpherson により に変更されました
The form you provided clearly shows that you did not enter the complete server name. The button before the field is just that. A button to select the server type. It does not eliminate the need to type IMAP and SMTP into the server name.
選ばれた解決策
Try this, if you are running Tbird: Start program. go to: Tools - Account Settings - Mail Account Setup
enter your name - your email address - your password - check remember password - press continue
THEN I get the screen above.
When I fill it out, properly, I get to press done, otherwise option not available.
PROBLEM IS it will only send an email when outgoing server is set to out.teksavvy.com. When set to smtp.teksavvy.com, I get this when sending a message :
Sending of the message failed. "The message could not be sent because connecting to Outgoing server (SMTP) xxxxx failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again." Just started happening 2 days ago.
