Thunderbird サポートフォーラム

I have just recently moved and lost access to all my @shaw.ca accounts. I've created 2 new gmail.com accounts.

I've got both gmail accounts functioning in Thunderbird properly.

Here's my 2 issues... 1-I used to be able to hit "get messages" and have all 7 of my accounts checked with 1 click. Now I have to click the arrow beside "get messages" and select "get all". Is there some way to default the stupid button to just check everything?

2-I have a "local folders" folder, followed by a LOT of sub folders. Instead of using the "inbox" in local folders, both of my gmail accounts have their own folders and I can't seem to find a way to make them use the local folders collection. When I set up the accounts in Thunderbird I selected the choice to store emails on my PC and not to sync with gmail.

I'd love some help. Thanks for your time.

Wow, just run Thunderbird and suddenly instead of 1200 or so messages in my inbox there's only one! Looking in "C:\Users\Test\AppData\Roaming\Thunderbird\Profiles\98v8wen0.default\Mail\pop3.orcon.net.nz there's Inbox folder with size 1661360 KB In the same folder there is also inbox.msf of 186 kb . Both have today's date. Although I don't see any other inbox has TB changed to a new mail folder ? Anyone have any ideas please? Thanks

Hi, I am now having trouble with emails that have attached videos. It takes up to about a minute before the actual video starts to play, meanwhile the sound works fine from the start.

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Thunderbird (new release) identifies and flags emails as "Junk", but the emails stay in my Inbox. How do I send them to my Junk folder? None of the toggles or switches has any effect. The Junk mail just sits there.

Installed new email account in thunderbird, closed old email account, but can't delete old email as delete button is greyed out. Keep getting many popups to login to old email or create new password which must be closed to keep using thunderbird. All saved emails have been moved from old account to new

Up until yesterday all good. Now cannot send emails from within Thunderbird. If I go to the providers "Webmail" site I can generate and send emails. Error message I get is as follows The mail server responded: mf-505: Sender Policy - Relay Denied. Please verify that your email address is correct in your account settings and try again. I have iinet as the server provider. I have checked their recommended SMTP settings and they are correct. Nothing else has changed since the day before yesterday. No upgrades that I am aware of, so very confused.

The redesign of TB in 115 has moved the search box into what is traditionally the title bar of a window. Likewise, customization puts buttons, such as "delete", up there as well. This moves them farther away from the message list area.

If one is using a trackpad, this redesign requires much more effort to navigate the screen since the mouse must be moved farther to click the button or to search, and then moved back farther to return to the message list.

I'm sure that someone thought this was cosmetically appealing but it represents a serious degradation in usability.

I strongly suggest that you reconsider the design, putting more emphasis on usability than on cosmetics.

Thank you

I had one email with a blank subject line, and blank message pain, and when viewing the source, just 4 header lines, and no other content.

Following advice from troubleshooting threads, I right-clicked the folder, opened "Properties" and clicked "Repair folder" Now there are more blank emails, blank subject and message pane that were working before.

Attached screenshot of message list pane, showing blank email subject lines.

I'm using Thunderbird 115.3.0 on Mac Ventura 13.5.2

Hi and thanks in advance for your help. For some reason emails sent to either trash or spam are immediately disappearing. They are not in either folder. This is in all mail accounts both pop and imap. I have multiple accounts. I do not have delete on exit checked in the settings. If i delete an email it just disappears, it does not go to the trash folder. Same for spam.

I do not understand why this started, it is something new within the last 2 weeks. This is on Windows 10 I am using the latest ver. but it started before the update. Any help on fixing this is appreciated.

Again TIA

115.3.0 32 bit, on a win 11 laptop: filter create and filter edit window is too big for screen, I am unable to see the bottom of the window, so cannot save a new filter, cannot edit an existing filter, size command brings up a move cursor, doesn't do anything, size or move seems to do nothing, before this I could click the size button and shrink the window and see the command icons at the bottom of the windows . . this is a win 11 laptop

I have 4 email address/accounts setup in Thunderbird (V 115.3.0) that accesses email through my Spectrum/Charter carrier. I am running Win 10 with all latest updates on a desktop PC, AVG free AV, and Defender firewall.

After the last 2 Thunderbird updates, my outgoing mail has began to fail. It was working fine before the updates. I have checked all settings in TB and have found that all of the SMTP settings are entered correctly, except some settings keep changing automatically.

The problem has been traced to the Account Settings/Edit SMTP Server where the last line for User Name is NOT stable for all four accounts. When the Account Settings User Name in the SMTP Server setting matches the account User Name in the Server Settings menu, outgoing mail works fine. However, when I try to use one of the other email accounts to send an outgoing email, I then get the error message below:

“Sending of the message failed. An error occurred while sending mail. The mail server responded: <warrenp3@charter.net> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.”

I find that the User Name in the new 2nd email account now matches the User Name from the first email account. Now the 2nd outgoing email won’t work until I change the 2nd account’s User Name to match the 2nd email’s account. Unfortunately, changing the 2nd email setting with it’s own User Name then also changes the first email’s User Name to the 2nd one so that it now will get the above error message. I now have to back and forth like that in order to send emails from different accounts. No email account saves the User Name for it’s account nor do the passwords get saved for each account.

So help me resolve this issue. What can I do to correct these errors and get back to a usable email Thunderbird usage? HELP

I like the way that unread message numbers are highlighted in the left hand pane. I miss the unread message number of the selected folder that was in the lower right hand side of the window. What is the maximum number of messages that can be in a folder? With the new version when I delete a message or move a message to a folder the message window jumps to a new location. I have to scroll back up to get to the next unread message. This should be fixed, the last version did not do this.

I have an imap server (provider is LaPoste...) whose system folders are under INBOX/ (OUTBOX, JUNK, DRAFT, QUARANTAINE) instead of being at the root.

I have multiple TB clients, but the main one stores every sent mail in a local "Sent" folder while other mobile clients (other TB or smartphone native) leave them online in the default system places INBOX/OUTBOX. On the main TB client, I have configured unified folders to look for imap's INBOX/OUTBOX and the local "Sent" folders.

As expected, the "Sent" unified folder has a "Local Folder" subfolder which point to the local "Sent" folder but there is no other subfolder for that "LaPoste" account. Still, all INBOX/OUTBOX messages are directly under the root of the "Sent" unified folder.

Then this is where it becomes very confusing: what is being displayed under the unified "Inbox" and the folder for that LaPoste account changes kind of randomly after a TB restarts and during its's runtime., with 2 main cases:

1- The unified "InBox/LaPoste" folder shows OUTBOX, DRAFT, QUARANTAINE subfolders. They are populated with what's expected there but in that case, the "LaPoste" folder in the unified view is missing. I confirm that in the unified InBox properties, OUTBOX, DRAFT and QUARANTAINE of LaPoste are **not** checked

2- The unified "InBox/LaPoste" folder has no subfolder and in that case there is a "LaPoste" root folder in unified view with underneath OUTBOX, DRAFT, QUARANTAINE.

3- The unified "InBox" folder has no subfolder "LaPoste" but the messages from that account are still visible in unified "InBox". Then there is in unified view a "LaPoste" subfolder that will contain "OUTBOX", but not "INBOX"

I have **never** seen a "LaPoste" subfolder under the unified "Sent" folder.

If I use any other provider (say outlook) with a root folder structure that has a "Sent" folder and I do exactly as above, then this works as expected:

- Under the unified "Sent" there is an "<outlook_account>" folder where I can see the messages still in the imap boxes. There is also still the "Local Folder" subfolder that points to the local "Sent" folder where I can see messages sent from the main client. - The unified view for "<outlook_account>" displays all remaining folders that have not been "allocated" to a unified folder for that account.

NB: I had opened another question that was around the same topic but with a poor description, so I closed it, sorry about that.

Thunderbird: Folder with 119 message, need to send all 119 messages to an e-mail from Local box called "Fraudfiles". I can not see any way to do this in Thunderbird e-mail.

Hi Yesterday I installed the new thunderbird 115 version.

now I cannot see e mail content when &i click on the massage. It is there if I select from a drop down. how can I return to the original format.?

Also having trouble logging in,

I want to do a new set up for my main e mail address. the configuration is found in the system but I cannot log in 
I have tried every e mail I have written down none are working, how can I set up a new password?

I have telus email which is not configured through google the set up is inbound imap.gmail.com 993 outbound SMTP SSL/TLS

I am trying to re-establish one of my email accounts in Thunderbird using a new OS (fresh install for both OS and Thunderbird). Auto settings work just fine until it gets to verifying my password where it fails. This is a password that was used for a previous account in Thunderbird on my previous OS where it worked without issue. I can go to my provider and log in using this password without issue. I have not yet tried changing the password as I can't rationalize why that should matter. Actually, I logged onto this site using that password. So, I know it works.

I'm using Thunderbird to access Microsoft 365 Exchange. I have Online Archive activated on my Exchange account. Is there a way to configure Thunderbird to see the Microsoft Online Archive?