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Screen turns black then crash

投稿日時

Occasionally when I go to webpages the entire page will turn black. This most often occurs when scrolling, but can also happen when loading a page or even randomly. Usually, but not always, more scrolling fixes it. shortly after getting these problems Firefox will often crash.

Occasionally when I go to webpages the entire page will turn black. This most often occurs when scrolling, but can also happen when loading a page or even randomly. Usually, but not always, more scrolling fixes it. shortly after getting these problems Firefox will often crash.

選ばれた解決策

Your crash reports all have different signatures but the System Memory Use Percentage in the crash reports is rather high, so this could be out-of-memory crashes.

See also:

この回答をすべて読む 3

システム詳細の追加情報

インストールされたプラグイン

  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Shockwave Flash 13.0 r0
  • Version 5.3.1.18536
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • GEPlugin
  • 5.1.20513.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • NPWLPG

アプリケーション

  • Firefox 29.0.1
  • ユーザーエージェント: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • サポート URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

拡張機能

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.1.8 (ClassicThemeRestorer@ArisT2Noia4dev)
  • ClipConverter 1.3.0 (clipconverter@clipconverter.cc)
  • New Tab Homepage 0.4.3 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • selectivecookiedelete 4.1 (selectivecookiedelete@siju.mathew)
  • Session Manager 0.8.0.8 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • avast! Online Security 9.0.2018.95 (wrc@avast.com) (無効)
  • FastFreeConverter 5.6 (extension@Fast_Free_Converter.com) (無効)
  • Flash Video Downloader - Full HD Download 5.8.3 (artur.dubovoy@gmail.com) (無効)
  • Reddit Enhancement Suite 4.3.1.2 (jid1-xUfzOsOFlzSOXg@jetpack) (無効)
  • YouTube ALL HTML5 2.1.2 (jid1-qj0w91o64N7Eeg@jetpack) (無効)

Javascript

  • incrementalGCEnabled: True

グラフィックス

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6818
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

変更された設定

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: file:///C:/homepage
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: True
  • general.useragent.extra.brc: BRI/1
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1400100541
  • places.history.expiration.transient_current_max_pages: 86516
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.value: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1397696162

その他

  • ユーザー JS: 有り
  • アクセシビリティ: 無し
AliceWyman
  • Moderator
解決数 231 件 回答数 2500 件
投稿日時

You said that Firefox is crashing. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

You said that Firefox is crashing. Please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
guigs
  • Administrator
  • Moderator
解決数 1052 件 回答数 11489 件
投稿日時

This may also be caused by add block plus. After you paste the crash reports we can take a look further as well. Thank you.

This may also be caused by add block plus. After you paste the crash reports we can take a look further as well. Thank you.
Kougeru 解決数 1 件 回答数 27 件
投稿日時

Having this issue too. Most recently I was reading wikipedia and I thought that page caused the issue but when I switchd tabs it was happening there too. I dont crash though. The issue disappaered after a few minutes but it happens several times a day

Having this issue too. Most recently I was reading wikipedia and I thought that page caused the issue but when I switchd tabs it was happening there too. I dont crash though. The issue disappaered after a few minutes but it happens several times a day

質問者

bp-6001f599-8eaf-43c2-a959-5e7962140515 5/14/2014 7:34 PM
bp-d0a915ff-2151-4f05-b6d7-1ae792140514 5/13/2014 9:28 PM
bp-4bc5588c-1d4e-4a63-a088-9bc4c2140513 5/12/2014 7:50 PM
bp-afac4dbf-5928-459b-abbb-265462140511 5/11/2014 11:38 AM
bp-f5c726b3-0988-4026-881b-848122140507 5/6/2014 8:48 PM
<pre><nowiki>bp-6001f599-8eaf-43c2-a959-5e7962140515 5/14/2014 7:34 PM bp-d0a915ff-2151-4f05-b6d7-1ae792140514 5/13/2014 9:28 PM bp-4bc5588c-1d4e-4a63-a088-9bc4c2140513 5/12/2014 7:50 PM bp-afac4dbf-5928-459b-abbb-265462140511 5/11/2014 11:38 AM bp-f5c726b3-0988-4026-881b-848122140507 5/6/2014 8:48 PM </nowiki></pre>

この投稿は cor-el により に変更されました

Moses
  • Moderator
解決数 455 件 回答数 3591 件
投稿日時

選ばれた解決策

Your crash reports all have different signatures but the System Memory Use Percentage in the crash reports is rather high, so this could be out-of-memory crashes.

See also:

Your crash reports all have different signatures but the System Memory Use Percentage in the crash reports is rather high, so this could be out-of-memory crashes. *https://support.mozilla.org/kb/firefox-uses-too-much-memory-ram See also: *Prevent Out Of Virtual Memory Crashes: https://addons.mozilla.org/firefox/addon/prevent-out-of-virtual-memo/

役に立った返信

That would probably because I have a bad habit of not closing tabs... I have maybe 600 open right now, although tabs don't load until they are selected Firefox is currently using 2.5GB of RAM. I should get to closing them...

That would probably because I have a bad habit of not closing tabs... I have maybe 600 open right now, although tabs don't load until they are selected Firefox is currently using 2.5GB of RAM. I should get to closing them...
MisterBee 解決数 0 件 回答数 17 件
投稿日時
Do you have AdBlock? That could be the problem... http://www.ghacks.net/2014/05/14/firefox-using-lots-memory-adblock-plus-may-reason/
Moses
  • Moderator
解決数 455 件 回答数 3591 件
投稿日時

quadrplax

Oh, man...:P Did it help when you closed down some of those tabs, maybe 300? Geez, how do you get that high number of tabs? I can barely do 10

<b>quadrplax</b> Oh, man...:P Did it help when you closed down some of those tabs, maybe 300? Geez, how do you get that high number of tabs? I can barely do 10
Kougeru 解決数 1 件 回答数 27 件
投稿日時

I was going to submit a crash report but the latest ones showing up are from April despite it actually crashing like 4 times this month

I was going to submit a crash report but the latest ones showing up are from April despite it actually crashing like 4 times this month