Firefox crashing after update - mswsock.dll error?
Ever since I updated to Firefox 29, multiple crashes have happened. It doesn't matter what page I'm on or what I'm doing, it happens over 10 times in 5 minutes. The number of crashes is insane. http://i.imgur.com/RQVjZ0m.png
I have tried uninstalling and reinstalling fresh. I have tried disabling all addons and extentions. I have updated my drivers on my computer, and all extentions for firefox. I have updated all my anti-virus and anti-malware programs. I have tried creating a new profile for firefox. I have turned off hardware acceleration. Nothing works.
Firefox even crashes in safe mode! I am at a loss right now, and I have been trying to figure out how to fix this for days.
Viewing my crash reports, I have found that the same file, "mswsock.dll" is in every one. http://i.imgur.com/BdAwU1r.png
I have tried scanning that file with all anti-virus software, and nothing flags it. A quick google search showed that this file is causing multiple people to have the same crash I am having.
I have referred to https://community.mcafee.com/thread/36486 and this does not help me.
I am so fed up, please someone help me.
Five most recent crash reports:
bp-460a0cba-e0ca-4859-b901-98b4a2140511 10b1c977-d131-4252-8720-b9e1c62dfed0 f168e3aa-cf79-4863-8067-639a8853b084 bp-1b7af4c8-85d7-4930-9f8b-d095c2140511 bp-866575c4-da14-4962-a310-917f52140511
選ばれた解決策
guigs2/dribblet,
So I might have figured out what's going on. On the bug report, it states that disabling media.windows-media-foundation.enabled would relieve this crash report. Curious about this, I checked to see if a pref existed. It did not. Of course, I was running nothing but pre-release versions of Firefox (Nightly, Aurora) and I couldn't find the damn pref.
Guess what? 29.0.1 has it.
Disable media.windows-media-foundation.enabled from the site about:config
すべての返信 (5)
Hi,
Your crash reports are consistent on the same signature
@ EnumSoftwareMFTs(_GUID const&, unsigned int, __MIDL___MIDL_itf_mfobjects_0000_0006_0003 const*, __MIDL___MIDL_itf_mfobjects_0000_0006_0003 const*, IMFActivate***, unsigned int*
Thinking aloud
Right now I'm lookin' through your reports and I don't see anything out of the ordinary but it seems like mfplat.dll is the reason why Firefox crashed. mfplat.dll is a Windows Media Foundation Platform file. Previously when this bug was reported, it was back in Firefox 20 or 21. Disabling the media.windows-media-foundation.enable pref in about:config was the solution however, Firefox 29 has since removed that preference. So that solution isn't available anymore. EDIT: I was using Aurora and Nightly to test. AFAIK 29.0.1 HAS this pref in true default.
Is your computer up-to-date with Windows Update? Please be sure to download all updates from Windows Update to see if that fixes this.
I've escalated this thread so that way someone from the full-time professional SUMO HelpDesk team can get back to you and provide you more information than I know. Please wait 24-72 hours for a response
この投稿は Moses により に変更されました
There is a plug in that is being failed to be disabled. Check in about:config and look for plugin. It may be the one Moses is talking about above, but the bug associated with the last crash is old. And run a virus scan just in case. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. Better yet, if you can't open it try a clean reinstall and clear some of those malware related plugins.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us!
この投稿は guigs により に変更されました
選ばれた解決策
guigs2/dribblet,
So I might have figured out what's going on. On the bug report, it states that disabling media.windows-media-foundation.enabled would relieve this crash report. Curious about this, I checked to see if a pref existed. It did not. Of course, I was running nothing but pre-release versions of Firefox (Nightly, Aurora) and I couldn't find the damn pref.
Guess what? 29.0.1 has it.
Disable media.windows-media-foundation.enabled from the site about:config
Try to set these two prefs to false on the about:config page to disable the HTML5 media player:
- media.windows-media-foundation.enabled
- media.directshow.enabled
Thank you so much! I came across this option when I was trying to diagnose the crash and I didn't have the option for "media.windows-media-foundation.enabled" in the about:config so I gave up on that.
Updating to 29.0.1 and going into the about:config, then switching "media.windows-media-foundation.enabled" and "media.directshow.enabled" fixed my crashes (so far) after a computer restart.
Thank you guys, you are amazing! I almost gave up on my favorite browser.