After changing primary email, it keeps telling me invalid password, showing the old email in sync

I am adding a new device. I changed the primary email months ago. Now, when I go to sign in for sync I get prompted for may email and password, after validating that I ge… (ulteriori informazioni)

I am adding a new device. I changed the primary email months ago.

Now, when I go to sign in for sync I get prompted for may email and password, after validating that I get an email with the verification code.

After writing the verification code, I get an error message saying invalid password, and it shows my old email that was used for the account.

So now there's no way to configure sync, even writing the correct password for that old email account, repeats the process with no luck.

Old email address was completely removed months ago when I added the new email.

Asked by Fede Einhorn 6 giorni fa

Videos blocking if you open another separate window

Hello, it's happening a strange thing. Sometimes I use a window of firefox on the first monitor and another on the second monitor, that's fine here. But if I play like a … (ulteriori informazioni)

Hello, it's happening a strange thing. Sometimes I use a window of firefox on the first monitor and another on the second monitor, that's fine here. But if I play like a video on the second window and I browse internet on the first one the video on the second monitor will block, but the audio works..

Most of the time it happens when I browse facebook but it happend even while typing this help question so...

To fix this I just need to move the cursor on the video...

I'll link a video to let you see: https://streamable.com/whil7y

Asked by mattuz 6 giorni fa

window.scrollBy() gets sent back after returning from window.click in `content_script.js`

I'm practicing my Javascript with a very simple static HTML page. I have a sticky footer on top set with CSS. I attached click events to the page's menu anchor tags to j… (ulteriori informazioni)

I'm practicing my Javascript with a very simple static HTML page.

I have a sticky footer on top set with CSS. I attached click events to the page's menu anchor tags to jump to the section in the page. Since the header is fixed, the jumped-to section will be covered by the fixed header's height. Therefore I have something like this in my JS script.

     elemTarget.scrollIntoView(true);
     window.scrollBy(0, -parseInt(fixedHeaderHeight.slice(0, 2)));

I have run this in the debugger and everything works in my script. The page gets scrolled back to header's height. However, when I keep on entering the scripts built-in Firefox I stumble upon a function that register's a click event in `content_script.js`.

this one:

window.addEventListener("click", function(e){

 if ( document.body.classList.contains("js-fbc-prompt-active") ) {
   const activePrompt = findActivePrompt();
   const activePromptTarget = document.querySelector(".fbc-has-badge.js-fbc-prompt-active");
   if ( !activePrompt.contains(e.target) && !activePromptTarget.contains(e.target) ) {
     closePrompt();
   }
 } else {
   contentScriptInit(true);
 }

});

after returning from the function above, window.scrollBy() gets undone, meaning that my section's title gets covered by my fixed header.

Why is this happening? Shouldn't this script NOT intervene with anything that happens in my own script?

Asked by rostranjj 6 giorni fa

Install hangs

Was having trouble with Firefox (not connecting to web sites). Tried refresh did not fix did search and deleting all Mozilla files. Now when I launch Firefox exe. get me… (ulteriori informazioni)

Was having trouble with Firefox (not connecting to web sites). Tried refresh did not fix did search and deleting all Mozilla files. Now when I launch Firefox exe. get message "for some reason we could not install Firefox try again " takes about 30 min. or longer to get this message

Asked by uscple4mc 6 giorni fa

Eye strain because of flashing white screen while opening new tab

Hi Would it be possible to fix the issue of flashing of white screen while opening new tab to help prevent eye strain. It's really annoying and hurts the eyes when in a d… (ulteriori informazioni)

Hi

Would it be possible to fix the issue of flashing of white screen while opening new tab to help prevent eye strain. It's really annoying and hurts the eyes when in a dark room and using dark mode. The post here describes the problem very well:

https://techcommunity.microsoft.com/t5/discussions/flashing-a-white-screen-while-open-new-tab/m-p/894858 https://techcommunity.microsoft.com/t5/discussions/flashing-a-white-screen-while-open-new-tab/m-p/894858

Asked by atborg2 6 giorni fa

anoying extra window on start up and YouTube Freeze's FireFox..

Lately, every time I start FireFox, it opens an extra window telling me adblock is successfully installed...and wont stop. And now, after being on YouTube for a short tim… (ulteriori informazioni)

Lately, every time I start FireFox, it opens an extra window telling me adblock is successfully installed...and wont stop. And now, after being on YouTube for a short time, it Freeze's FireFox...Help...thank you..

Asked by normesimpson 6 giorni fa

Keyboard Shortcuts don't work on a mac.

Hello. I like to end my text conversations with this cute little fish: <{~~< But it's quite difficult to type on a desktop, so I made a shortcut to it in my mac OS,… (ulteriori informazioni)

Hello. I like to end my text conversations with this cute little fish: <{~~< But it's quite difficult to type on a desktop, so I made a shortcut to it in my mac OS, by typing pf. It works everywhere on my machine but on firefox, which is my preferred browser for chatting, so it's the only time I really need to use it. It's a serious buzzkil, especially since it SHOULD WORK, but doesn't. Can anyone help? I'm on a brand new machine, with a brand new (June 29 2020) download of Firefox with the french canadian language pack installed (it didn't work before I put the language pack on either).

Thanks in advance.

Asked by Stormvyse 6 giorni fa

Removal of Amazon Chat Assistant

Every time I start Firefox ... it start up Amazon Chat assistant window .... Google advise remove this from Firefox AddIns ... but it is not listed. This is on a PC W10 … (ulteriori informazioni)

Every time I start Firefox ... it start up Amazon Chat assistant window .... Google advise remove this from Firefox AddIns ... but it is not listed.

This is on a PC W10

Asked by sargan 6 giorni fa

iCloud Notes rendered unusable

On a brand new install of Firefox, since starting out - iCloud Notes text block (not Folders and Note Titles) flashes black and renders the web application useless. This … (ulteriori informazioni)

On a brand new install of Firefox, since starting out - iCloud Notes text block (not Folders and Note Titles) flashes black and renders the web application useless. This is not an issue on Chrome, but I am trying to move away from Chrome.

What could be the cause of this?

Asked by Martin 6 giorni fa

Firefox syncing as a new device

Has anyone else encountered the problem of Firefox for Mac disappearing from my after restarting my computer only to pop up after a few minutes and set up like a new brow… (ulteriori informazioni)

Has anyone else encountered the problem of Firefox for Mac disappearing from my after restarting my computer only to pop up after a few minutes and set up like a new browser? I was using Firefox on my MacBook Pro with sync on, but after restarting my laptop, Firefox shows up as a new device syncing my account and I can see my previous browser's synced tabs as if that was a separate device. Sorry for rambling, anyone have a solution?

Asked by Mak 6 giorni fa

Startup opens blank page instead of homepage

My homepage is set to open a customised page on Startdotme This worked fine until a few weeks ago. However, now when I open Firefox it opens on a blank page. I can g… (ulteriori informazioni)

My homepage is set to open a customised page on Startdotme This worked fine until a few weeks ago. However, now when I open Firefox it opens on a blank page. I can go to my homepage manually by clicking the homepage icon.

If I use safe-mode to start Firefox my home page loads correctly. However, even if I disable all my add-ons I still have a blank page on normal start up.

I have worked through the checks that have been suggested elsewhere on the forum for similar problems but without any success, which is why I have now posted this as a new question. I do not have Advanced SystemCare which has been suggested elsewhere as one potential cause of this sort of problem.

Any help gratefully received!

Asked by chris242 1 settimana fa

Last reply by chris242 6 giorni fa

Inspecting the request/responce of raced transfers

The answer in https://support.mozilla.org/en-US/questions/1267945 explains the meaning of *raced*. In some cases, however, I'm seeing *raced transfers*, but for which th… (ulteriori informazioni)

The answer in https://support.mozilla.org/en-US/questions/1267945 explains the meaning of *raced*. In some cases, however, I'm seeing *raced transfers*, but for which the inspector shows no response headers and or HTTP state code.

When does this happens? How can I inspect the actual transfer in the network?

For instance, the image attached shows a line where we got a fields.xml file transfering 775B but it was decompressed to 3.6KB. However, the status code is not shown, the response headers (when clicking) are also missing.

My browser is Firefox 77.0.1 (64-bit), as distributed by Manjaro.

Asked by Manuel Vázquez Acosta 6 giorni fa

Last reply by Manuel Vázquez Acosta 6 giorni fa

How can I tell whether IT/ISP has blocked firefox syncing?

Starting this week, Firefox syncing doesn't seem to work anymore at a particular place I visit every weekday. I mean, I can still log into my Firefox account, but nothing… (ulteriori informazioni)

Starting this week, Firefox syncing doesn't seem to work anymore at a particular place I visit every weekday. I mean, I can still log into my Firefox account, but nothing syncs: not extensions nor passwords nor bookmarks, even if they all have check marks next to them in about:preferences?entrypoint=fxa_app_menu#sync.

Is there a test I can run to see what's going on behind the scenes? Thanks.

Asked by Mozilla cheese 6 giorni fa

Last reply by Mozilla cheese 6 giorni fa

Firefox won't sync history/bookmarks - but will "Send tabs to device"

Hi, Sync well, won't! I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices. I've trie… (ulteriori informazioni)

Hi, Sync well, won't!

I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices.

I've tried one of the Win10 on two networks.

I click Sync, and I get no error messages, but nothing happens. If I check the about:sync-log, I see the following:

Error log is as follows:

1593531177425 Sync.LogManager DEBUG Flushing file log 1593531177426 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1593531177436 Sync.LogManager DEBUG Log cleanup threshold time: 1592667177436 1593531177445 Sync.LogManager DEBUG Done deleting files. 1593531639260 FirefoxAccounts INFO Polling device commands. 1593531639261 Sync.Service DEBUG User-Agent: Firefox/77.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.79.0.20200602222727.desktop 1593531639261 Sync.Service INFO Starting sync at 2020-06-30 16:40:39 in browser session IlbH5FF_JT0T 1593531639261 Sync.Service DEBUG In sync: should login. 1593531639261 Sync.Service INFO User logged in successfully - verifying login. 1593531639262 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1593531639262 FirefoxAccounts DEBUG getOAuthToken enter 1593531639263 FirefoxAccounts TRACE getCachedToken returning cached token 1593531639263 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1593531639263 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1593531639263 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1593531639263 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1593531639263 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1593531639263 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1593531639266 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1593531639769 Sync.Resource DEBUG GET fail 401 https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/info/collections 1593531639769 Sync.Resource WARN GET request to https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/info/collections failed with status 401 1593531639770 Sync.Service WARN 401: login failed. 1593531639770 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1593531639770 Sync.BrowserIDManager INFO Getting keys 1593531639771 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 1593531639771 FirefoxAccounts DEBUG enter getAssertion() 1593531639771 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1593531639771 FirefoxAccounts DEBUG getAssertionFromCert 1593531639772 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1593531639772 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1593531639772 Sync.BrowserIDManager DEBUG Getting a token using an Assertion 1593531639772 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 1593531639772 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1593531639786 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1593531639786 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1593531639786 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -786 1593531640290 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 1593531640290 Services.Common.TokenServerClient DEBUG Got token response: 200 1593531640290 Services.Common.TokenServerClient DEBUG Successful token response 1593531640290 Sync.Status DEBUG Status.login: success.status_ok => success.login 1593531640290 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1593531640290 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/ 1593531640290 Sync.BrowserIDManager DEBUG Cluster value = https://sync-733-us-west-2.sync.services.mozilla.com/1.5/120176115/ 1593531640290 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1593531640290 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1593531640291 Sync.ErrorHandler ERROR Sync encountered a login error 1593531640291 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1593531640291 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1593531640292 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1593531640292 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1041:15) JS Stack trace: onNotify@service.js:1041:15 1593531640293 Sync.Service DEBUG Not syncing: login returned false. 1593531640293 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Anyone got any idea?

Thanks,

Mike.

Asked by mikehealy74 6 giorni fa

Firefox Sync is not working / Firefox Sync nie działa

Kilka dni temu przestała działać synchronizacja w Firefox. Przelogowanie i przeinstalowanie przeglądarki nie pomaga. Jaka może być przyczyna? Wszystkie synchronizowane ur… (ulteriori informazioni)

Kilka dni temu przestała działać synchronizacja w Firefox. Przelogowanie i przeinstalowanie przeglądarki nie pomaga. Jaka może być przyczyna? Wszystkie synchronizowane urządzenia są widoczne.

A few days ago synchronization in Firefox stopped working. Relogging and reinstalling the browser does not help. What could be the reason? All synced devices are visible.

Asked by Kasik 5 giorni fa

Firefox crashing many times

The last month many times FF is crashing. I cleaned FF, Intsalled again, checked hardware, etc.......nothing helped Signature js::TenuringTracer::traverse<T> More … (ulteriori informazioni)

The last month many times FF is crashing. I cleaned FF, Intsalled again, checked hardware, etc.......nothing helped

Signature js::TenuringTracer::traverse<T> More Reports Search UUID ba966403-60f9-40ea-ac8a-bdad10200630 Date Processed 2020-06-30 13:30:13 UTC Uptime 1,678 seconds (27 minutes and 58 seconds) Last Crash 231,443 seconds before submission (2 days, 16 hours and 17 minutes) Install Age 2,135,311 seconds since version was first installed (3 weeks, 3 days and 17 hours) Install Time 2020-06-05 20:01:59 Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02) Buildhub data OS Windows 10 OS Version 10.0.18363 Build Architecture amd64 CPU Info family 6 model 60 stepping 3 CPU Count 4 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GT218 [GeForce 210] (0x0a65)

Startup Crash

False

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0xffffffffffffffff EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3

Processor Notes

processor_ip-172-31-26-137_us-west-2_compute_internal_7; ProcessorPipeline

Crashing Thread (0) Frame Module Signature Source Trust 0 xul.dll js::TenuringTracer::traverse<JSObject>(JSObject**) js/src/gc/Marking.cpp:2903 context 1 xul.dll js::gc::TraceEdgeInternal<JSObject*>(JSTracer*, JSObject**, char const*) js/src/gc/Marking.cpp:709 cfi 2 xul.dll js::NurseryShapesRef::trace(JSTracer*) js/src/vm/Shape.cpp:1997 cfi 3 xul.dll js::gc::StoreBuffer::GenericBuffer::trace(JSTracer*) js/src/gc/StoreBuffer.cpp:53 cfi 4 xul.dll js::Nursery::doCollection(JS::GCReason, js::gc::TenureCountCache&) js/src/gc/Nursery.cpp:1097 cfi 5 xul.dll js::Nursery::collect(JS::GCReason) js/src/gc/Nursery.cpp:983 cfi 6 xul.dll js::gc::GCRuntime::collectNursery(JS::GCReason, js::gcstats::PhaseKind) js/src/gc/GC.cpp:7465 cfi 7 xul.dll js::gc::GCRuntime::minorGC(JS::GCReason, js::gcstats::PhaseKind) js/src/gc/GC.cpp:7439 cfi 8 xul.dll mozilla::CycleCollectedJSContext::IsIdleGCTaskNeeded::IdleTimeGCTaskRunnable::Run() xpcom/base/CycleCollectedJSContext.cpp:501 cfi 9 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1200 cfi 10 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:481 cfi 11 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:87 cfi 12 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:308 cfi 13 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:290 cfi 14 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:137 cfi 15 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:406 cfi 16 xul.dll nsAppStartup::Run() toolkit/components/startup/nsAppStartup.cpp:271 cfi 17 xul.dll XREMain::XRE_mainRun() toolkit/xre/nsAppRunner.cpp:4608 cfi 18 xul.dll XREMain::XRE_main(int, char**, mozilla::BootstrapConfig const&) toolkit/xre/nsAppRunner.cpp:4750 cfi 19 xul.dll XRE_main(int, char**, mozilla::BootstrapConfig const&) toolkit/xre/nsAppRunner.cpp:4804 cfi 20 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:331 cfi 21 firefox.exe wmain(int, wchar_t**) toolkit/xre/nsWindowsWMain.cpp:131 cfi 22 firefox.exe __scrt_common_main_seh() /builds/worker/workspace/obj-build/browser/app/f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:288 cfi 23 kernel32.dll BaseThreadInitThunk cfi 24 ntdll.dll RtlUserThreadStart cfi

Asked by jc.vdbunt 6 giorni fa

Last reply by jc.vdbunt 5 giorni fa

What can be done to increase video buffer length?

How can I buffer more than two minutes at a time on Youtube? I've just read [https://support.mozilla.org/en-US/que.../1168957], and I tried setting both media.cache_reada… (ulteriori informazioni)

How can I buffer more than two minutes at a time on Youtube? I've just read [https://support.mozilla.org/en-US/que.../1168957], and I tried setting both media.cache_readahead_limit and media.cache_resume_threshold to 999999, but there seems to be no effect. It still stops at two minutes ahead of the current position in the video, and won't buffer more. What's the fix?

Asked by Sterrence 6 giorni fa

Last reply by Sterrence 5 giorni fa

Youtube Can't watch videos only ads. (Playback ID: sEHXuiLJtgNbGvyb)

Every time I try to watch YouTube on Firefox with my macbook air I get this playback error (Playback ID: sEHXuiLJtgNbGvyb). I am not using any extensions at all. I have … (ulteriori informazioni)

Every time I try to watch YouTube on Firefox with my macbook air I get this playback error (Playback ID: sEHXuiLJtgNbGvyb).

I am not using any extensions at all. I have already tried turning off hardware acceleration and it did not help. I can watch youtube on any other browser and what is annoying to me is that only the ads are playing on youtube with firefox. For some reason when they do play the bar the play button that it is on seems glitchy and keeps flashing same with youtube's menu bar.

https://imgur.com/mXHbWRo https://imgur.com/TlZDaQX

Anyone have a solution?

Asked by Bryan M 5 giorni fa

Last reply by Bryan M 5 giorni fa