Since I downloaded the firefox update I no longer have the firefox screen and not all my bookmarks will work. Why?
After I downloaded the latest update firefox as I knew it disappeared. The opening screen no longer shows the fox logo. The search box on the toolbar lists as conduit search. And I am finding that not all my bookmarks still work. Example-I have to go to att to access my mail. That is fine if that is the way it is supposed to work but if so I would like to know how to change my home screen--or at least the first thing I see when firefox opens to the att site as I generally use my computer for email. I am also accustomed to using google search and as I am a crazy old cat lady I am not really ready to change the way I am familiar with my computer. Ideally, could I get the fox picture screen with the google search and the ability to click on the bookmark labeled mail back on my computer??? I am not computer literate unless it acts as it always has. Thanks, Dawn
Soluzione scelta
hello dawn, please be aware that there are malicious websites out there which will trigger fake update notices/popups which try to trick you into downloading software bundled with adware. please never click on such websites or execute such files on offer - updates are handled automatically by firefox and you don't have to download any file for it (you can always manually check if you're up-to-date by going to firefox > help > about firefox).
please try these steps to regain your firefox:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
- go to the windows control panel and remove all software recently installed where you don't know which purpose it has or otherwise looks suspicious.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Troubleshoot Firefox issues caused by malware
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Soluzione scelta
hello dawn, please be aware that there are malicious websites out there which will trigger fake update notices/popups which try to trick you into downloading software bundled with adware. please never click on such websites or execute such files on offer - updates are handled automatically by firefox and you don't have to download any file for it (you can always manually check if you're up-to-date by going to firefox > help > about firefox).
please try these steps to regain your firefox:
- reset firefox (this will keep your bookmarks and passwords)
- afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
- go to the windows control panel and remove all software recently installed where you don't know which purpose it has or otherwise looks suspicious.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.
Thank you Philipp, I reset Firefox and it is working now. I am not sure about addons, extensions,or recently installed software but I will look. I used the adaware calready also. I have Kasperskys amd system mechanic but I will rescan everything.