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My website provider says firefox is interfering with accessing my e-mail

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benchpress
benchpress
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When my husband tries to access his e-mail he is unable to - the program stops just before the listing of the mail. We were told by Verizon that this may be a Firefox issue.

When my husband tries to access his e-mail he is unable to - the program stops just before the listing of the mail. We were told by Verizon that this may be a Firefox issue.

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cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).