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Cannot chance password or generate recovery key

Eleni Stefanidou
Eleni Stefanidou
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I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

I wanted to change the password of my Firefox account and also generate a recovery key, but whenever I try it says "invalid password". The old password is correct, though, as I can use it to log into my account. I've tried multiple times on two computers and checked and re-checked the password, but the error message keeps appearing.

Soluzione scelta

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

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Ngoc
Ngoc
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Maybe try clearing history and cookie for the website https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Soluzione scelta

You may need a fresh login to the accounts.firefox.com website to generate new recovery codes via the settings page, so if necessary logout and login again.

Eleni Stefanidou
Eleni Stefanidou Utente che ha posto la domanda
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Thanks, cor-el! After the first logout and login, I was able to change my password. On another device, after another logout and login, I was then able to generate a recovery key with the new password.