Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Learn More

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

My Firefox login account does not work from Windows 10 desktop

  • 2 risposte
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di James

MaxxSound
MaxxSound
more options

My Firefox login account works from Android, does not work from Windows 10 desktop. error: "Please enter a correct username and password. Note that both fields are case-sensitive." Is there a possible browser setting that needs to be checked?

My Firefox login account works from Android, does not work from Windows 10 desktop. error: "Please enter a correct username and password. Note that both fields are case-sensitive." Is there a possible browser setting that needs to be checked?

Tutte le risposte (2)

WestEnd
WestEnd
more options

No problem with Windows 10 and logging into the firefox forum help sections. I think your phone saved the login but your computer didn't save so you need to go back to check your login and password.

James
James
  • Top 25 Contributor
  • Moderator
more options

MaxxSound said

My Firefox login account works from Android, does not work from Windows 10 desktop. error: "Please enter a correct username and password. Note that both fields are case-sensitive." Is there a possible browser setting that needs to be checked?

An account on what site or service?

Are you talking about your account on this https://support.mozilla.org site or are you talking about a Firefox Account in which this site does not make use of.

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account