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Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

Inserita

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 32.0 r0

Applicazione

  • Firefox 64.0.2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:64.0) Gecko/20100101 Firefox/64.0
  • URL per il supporto: https://support.mozilla.org/1/firefox/64.0.2/Darwin/en-US/

Estensioni

Javascript

  • incrementalGCEnabled: True

Grafica

  • adapterDescription:
  • adapterDeviceID: 0x0863
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine
  • webgl1Version: 3.3 NVIDIA-10.0.52 310.90.10.05b46
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Preferenze modificate

Varie

  • User JS: No
  • Accessibilità: No
jscher2000
  • Top 10 Contributor
8785 soluzioni 71851 risposte

As a Windows person, I find it hard to interpret Mac crash reports. And since the "signature" was different in each of the reports I looked at, it's difficult to find the common thread.

If this occurs often, could you try these two tests (separately):

(1) Disable all plugins by setting them to "never Activate"

Either:

  • Command+Shift+a (Windows: Ctrl+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Plugins.

Then you can disable-by-default on the right side.

Any improvement?

(2) Try Firefox's Safe Mode

In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, JavaScript compilers, userChrome.css/userContent.css, and some other features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the option/alt key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

As a Windows person, I find it hard to interpret Mac crash reports. And since the "signature" was different in each of the reports I looked at, it's difficult to find the common thread. If this occurs often, could you try these two tests (separately): (1) Disable all plugins by setting them to "never Activate" Either: * Command+Shift+a (Windows: Ctrl+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Plugins. Then you can disable-by-default on the right side. Any improvement? (2) Try Firefox's Safe Mode In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, JavaScript compilers, userChrome.css/userContent.css, and some other features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the option/alt key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?

Utente che ha posto la domanda

Thanks - I did what you suggest. Firefox still crashes, but a lot less. I'm OK with this for now. Thanks!

Thanks - I did what you suggest. Firefox still crashes, but a lot less. I'm OK with this for now. Thanks!
FredMcD
  • Top 10 Contributor
4267 soluzioni 59838 risposte

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Utente che ha posto la domanda

Submitted Crash Reports Report ID Date Submitted bp-4cc58759-23e1-4d6e-afca-828fe0190119 2019-01-19, 1:46 PM View bp-06c8a737-57a7-4945-aeaa-f536e0190119 2019-01-19, 1:46 PM View bp-83ced55c-294e-4659-a5c8-3b55a0190119 2019-01-19, 1:46 PM View bp-f1e55e92-fe44-41e3-bb5f-d58750190119 2019-01-19, 1:46 PM View bp-486d8c93-2e47-4389-aa56-542bd0190119 2019-01-19, 1:46 PM View bp-6e569a5b-cd14-4861-a0fe-8d1210190119 2019-01-19, 1:46 PM View bp-3e05ff24-eaa3-432e-be0f-bd3b20190119 2019-01-19, 1:46 PM View bp-3bd9c4bc-598c-495f-a596-78aec0190119 2019-01-19, 1:46 PM View bp-4afde8fc-955e-4a8d-aa90-a0e6e0190119 2019-01-19, 1:46 PM View bp-587a7067-840b-4c1d-9bd4-5c1cd0190113 2019-01-13, 1:01 PM View bp-1a4b36dd-3a33-4e0c-af22-757f30190113 2019-01-13, 10:53 AM View bp-8362bfad-79b6-4119-ba52-376df0190113 2019-01-13, 10:53 AM View bp-b4f4744a-684f-4960-aeff-16d330190113 2019-01-13, 9:50 AM View

Submitted Crash Reports Report ID Date Submitted bp-4cc58759-23e1-4d6e-afca-828fe0190119 2019-01-19, 1:46 PM View bp-06c8a737-57a7-4945-aeaa-f536e0190119 2019-01-19, 1:46 PM View bp-83ced55c-294e-4659-a5c8-3b55a0190119 2019-01-19, 1:46 PM View bp-f1e55e92-fe44-41e3-bb5f-d58750190119 2019-01-19, 1:46 PM View bp-486d8c93-2e47-4389-aa56-542bd0190119 2019-01-19, 1:46 PM View bp-6e569a5b-cd14-4861-a0fe-8d1210190119 2019-01-19, 1:46 PM View bp-3e05ff24-eaa3-432e-be0f-bd3b20190119 2019-01-19, 1:46 PM View bp-3bd9c4bc-598c-495f-a596-78aec0190119 2019-01-19, 1:46 PM View bp-4afde8fc-955e-4a8d-aa90-a0e6e0190119 2019-01-19, 1:46 PM View bp-587a7067-840b-4c1d-9bd4-5c1cd0190113 2019-01-13, 1:01 PM View bp-1a4b36dd-3a33-4e0c-af22-757f30190113 2019-01-13, 10:53 AM View bp-8362bfad-79b6-4119-ba52-376df0190113 2019-01-13, 10:53 AM View bp-b4f4744a-684f-4960-aeff-16d330190113 2019-01-13, 9:50 AM View
FredMcD
  • Top 10 Contributor
4267 soluzioni 59838 risposte
Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar.