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locked account because Firefox thinks an email is invalid. no way to fix this?!?

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  • Ultima risposta di guigs

DeviantO
DeviantO
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I am working on a computer migration for a relative. We are trying to get them all restored and spun up on the new computer (the original one experienced a hardware failure and is unrecoverable) and Firefox is being a massive problem...

When attempting to sign-in, their username (email address) and password work just fine, but the unexpected two-factor email authentication/verification message never came through. After attempting to re-send the verification email, we were presented with the message that the account is "locked" and "if this is a valid email, _let us know_ and we can help unlock your account" (however that "let us know" link goes nowhere helpful... it only sends you to this forum, not to a page where you can call or email support directly.)

I am working on a computer migration for a relative. We are trying to get them all restored and spun up on the new computer (the original one experienced a hardware failure and is unrecoverable) and Firefox is being a massive problem... When attempting to sign-in, their username (email address) and password work just fine, but the unexpected two-factor email authentication/verification message never came through. After attempting to re-send the verification email, we were presented with the message that the account is "locked" and "if this is a valid email, _let us know_ and we can help unlock your account" (however that "let us know" link goes nowhere helpful... it only sends you to this forum, not to a page where you can call or email support directly.)

Tutte le risposte (2)

FredMcD
FredMcD
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I called an administrator. Please wait

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

guigs
guigs
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I understand that you are encountering issues with signing in to your Firefox account.

You have received a message that your account has been locked

You Firefox account has been locked

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.