X
Tocca qui per la versione per piattaforma mobile del sito.

Forum di supporto

Cannot update addons - error console message

Inserita

Firefox 60.0.2, Thunderbird 58.2.0

For at least a month, I have been unable to update addons through the addon page. I must install from updates from file. The following message shows in the browser console:

1529282673096 addons.xpi WARN Failed to start download for addon https://addons.cdn.mozilla.net/user-media/addons/481438/i_dont_care_about_cookies-2.8.7-an+fx.xpi?filehash=sha256%3A592a0ea7aff639151cd6f31c943e17f18c247eaf92fbc254a6b1be5e67b66364: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/FileUtils.jsm :: FileUtils_getDir :: line 60" data: no] Stack trace: FileUtils_getDir()@resource://gre/modules/FileUtils.jsm:60 getTemporaryFile()@resource://gre/modules/addons/XPIInstall.jsm:972 openChannel()@resource://gre/modules/addons/XPIInstall.jsm:2173 startDownload()@resource://gre/modules/addons/XPIInstall.jsm:2166 install()@resource://gre/modules/addons/XPIInstall.jsm:2105 install()@resource://gre/modules/addons/XPIInstall.jsm:2577 upgrade()@extensions.xml:1536 oncommand()@about:addons:1

Firefox has also stopped all file downloads with the same error message above.

Thunderbird in about the same timer from, started exhibiting the same problem trying to update addons. Always have to install from file. In addition, thunderbird is unable to send email and I believe it's getting an error when it tries to save the email to the Sent folder.

This is only happening on one of my Fedora 27 machines. The other Fedora machines as well as my Mac and Windows machines work just fine. I have checked the profile directories and I am the owner with full write permissions.

Firefox 60.0.2, Thunderbird 58.2.0 For at least a month, I have been unable to update addons through the addon page. I must install from updates from file. The following message shows in the browser console: 1529282673096 addons.xpi WARN Failed to start download for addon https://addons.cdn.mozilla.net/user-media/addons/481438/i_dont_care_about_cookies-2.8.7-an+fx.xpi?filehash=sha256%3A592a0ea7aff639151cd6f31c943e17f18c247eaf92fbc254a6b1be5e67b66364: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIProperties.get]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/FileUtils.jsm :: FileUtils_getDir :: line 60" data: no] Stack trace: FileUtils_getDir()@resource://gre/modules/FileUtils.jsm:60 getTemporaryFile()@resource://gre/modules/addons/XPIInstall.jsm:972 openChannel()@resource://gre/modules/addons/XPIInstall.jsm:2173 startDownload()@resource://gre/modules/addons/XPIInstall.jsm:2166 install()@resource://gre/modules/addons/XPIInstall.jsm:2105 install()@resource://gre/modules/addons/XPIInstall.jsm:2577 upgrade()@extensions.xml:1536 oncommand()@about:addons:1 Firefox has also stopped all file downloads with the same error message above. Thunderbird in about the same timer from, started exhibiting the same problem trying to update addons. Always have to install from file. In addition, thunderbird is unable to send email and I believe it's getting an error when it tries to save the email to the Sent folder. This is only happening on one of my Fedora 27 machines. The other Fedora machines as well as my Mac and Windows machines work just fine. I have checked the profile directories and I am the owner with full write permissions.
Citazione

Dettagli aggiuntivi sul sistema

Plugin installati

  • Shockwave Flash 30.0 r0

Applicazione

  • User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0

Ulteriori informazioni

cor-el
  • Top 10 Contributor
  • Moderator
16553 soluzioni 149454 risposte

You can check for sandbox security issues when Firefox has a problem to access local files

You can set this pref to 2 or 1 on the about:config page to reduce the sandbox security level.

  • security.sandbox.content.level = 1
  • close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

You can check for sandbox security issues when Firefox has a problem to access local files *https://wiki.mozilla.org/Security/Sandbox You can set this pref to 2 or 1 on the <b>about:config</b> page to reduce the sandbox security level. *security.sandbox.content.level = 1 *close and restart Firefox to make the change effective. If '1' still doesn't have effect then try '0' to disable the sandbox. If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue. *http://kb.mozillazine.org/about:config
È stato utile questo messaggio?
Citazione

Utente che ha posto la domanda

Original value was 4. Tried all 4 lower settings. Also tried whitelisting home directory and downloads directory tree.

No changes. Still can't update addons nor download any files.

Original value was 4. Tried all 4 lower settings. Also tried whitelisting home directory and downloads directory tree. No changes. Still can't update addons nor download any files.
È stato utile questo messaggio?
Citazione
Pkshadow
  • Top 10 Contributor
1058 soluzioni 14665 risposte

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

As to Thunderbird I have no idea, sorry their forum is here : https://support.mozilla.org/en-US/products/thunderbird

Please let us know if this solved your issue or if need further assistance.

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST. *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles If is your Profile : *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Note: Any customization will revert back to default, you will also need to reinstall Extensions. As to Thunderbird I have no idea, sorry their forum is here : https://support.mozilla.org/en-US/products/thunderbird Please let us know if this solved your issue or if need further assistance.
È stato utile questo messaggio?
Citazione
cor-el
  • Top 10 Contributor
  • Moderator
16553 soluzioni 149454 risposte

Can you open a file picker window otherwise (save file and open file) in case that is where it goes wrong?

Can you open a file picker window otherwise (save file and open file) in case that is where it goes wrong?
È stato utile questo messaggio?
Citazione

Utente che ha posto la domanda

cor-el

If I do a Save-As, I never get the box to specify where to save and what to call it.

Just clicking on a download link give me the following in the Browser Console but the download never starts:

GET https://clientupdates.dropboxstatic.com/dbx-releng/client/dropbox-lnx.x86-53.3.64.tar.gz [HTTP/1.1 200 OK 434ms]

Time to stop worrying about Firefox and Thunderbird. Just not worth the hassles anymore.

cor-el If I do a Save-As, I never get the box to specify where to save and what to call it. Just clicking on a download link give me the following in the Browser Console but the download never starts: GET https://clientupdates.dropboxstatic.com/dbx-releng/client/dropbox-lnx.x86-53.3.64.tar.gz [HTTP/1.1 200 OK 434ms] Time to stop worrying about Firefox and Thunderbird. Just not worth the hassles anymore.

Modificato da progkix il

È stato utile questo messaggio?
Citazione

Utente che ha posto la domanda

Pkshadow

Had already done everything you suggested and nothing made any difference. Firefox is dead.

The only reason I posted about Thunderbird was because I'm seeing the same error in the Console window that I'm seeing in Firefox. Figured there was probably some common code used in both.

Pkshadow Had already done everything you suggested and nothing made any difference. Firefox is dead. The only reason I posted about Thunderbird was because I'm seeing the same error in the Console window that I'm seeing in Firefox. Figured there was probably some common code used in both.
È stato utile questo messaggio?
Citazione

Utente che ha posto la domanda

Well, I finally figured out the problem with the help of an error trying to save a document with LibreOffice.

LibreOffice threw an error with them message "the object cannot be accessed due to insufficient user rights." Similar to what I was seeing with Firefox and Thunderbird.

Searching Google for that error produced a result that the LibreOffice path for Temporary Files was not set.

Sure enough, when I ran echo $TMP, there was nothing. Setting TMP="/tmp", logging out and back in corrected the problem in LibreOffice AND I can update addons and save files in Firefox and update addons and send email in Thunderbird.

Now to figure out why TMP is not set by default.

Thanks to all those who offered suggestions. This one had me totally stumped.

Well, I finally figured out the problem with the help of an error trying to save a document with LibreOffice. LibreOffice threw an error with them message "the object cannot be accessed due to insufficient user rights." Similar to what I was seeing with Firefox and Thunderbird. Searching Google for that error produced a result that the LibreOffice path for Temporary Files was not set. Sure enough, when I ran echo $TMP, there was nothing. Setting TMP="/tmp", logging out and back in corrected the problem in LibreOffice AND I can update addons and save files in Firefox and update addons and send email in Thunderbird. Now to figure out why TMP is not set by default. Thanks to all those who offered suggestions. This one had me totally stumped.
È stato utile questo messaggio?
Citazione
Richiedi supporto

Bisogna accedere al proprio account per rispondere nelle discussioni. Se non si possiede ancora un account, inserire una nuova richiesta.