At createspace.com, I can't proceed on COVER DESIGN. I have no problem with IE or Chrome.
I create or publish books at www.createspace.com. There is one step in the process, called Launching the Cover Design. My problem with firefox is that it does not allow me to proceed with the process. I can't understand. It just stops dead and could not continue. Your help will be greatly appreciated. Thanks.
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Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network.
[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.