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AOL email screens now are not displaying correctly. Menu and toolbar icons are blank. AOL displays correctly if I use MS Internet Explorer or Google Chromee

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  • Ultima risposta di ls4748

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AOL email screens now are not displaying correctly. Menu and toolbar icons are blank. AOL displays correctly if I use MS Internet Explorer or Google Chrome.

Soluzione scelta

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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Did this just happen overnight?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Did all of the above and there is no change. Been going on for several weeks. I use different web browser for AOL mail.

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Problems have been coming up with v49 and 50. You may want to think about going back a version.

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Ran safe mode with network. AOL not working correctly with Firefox. Tried Google Chrome AOL displays screens correctly.

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I've called for more help.

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I found the following:

https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

I followed the instructions on Firefox refresh and now AOL is working correctly.

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Soluzione scelta

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

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Problem solved.