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Cookies enabled according to Firefox -- but not true

  • 2 risposte
  • 1 ha questo problema
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  • Ultima risposta di Chamalot

Chamalot
Chamalot
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In attempting to create a Sync account and receiving the "Cookies disabled" message, I carried out the instructions in Help to clear the cookies, cache and history but it gives no result. I have upgraded Firefox twice, cleared everything at least three times and always in vain. What could be wrong? Thanks for your help.

In attempting to create a Sync account and receiving the "Cookies disabled" message, I carried out the instructions in Help to clear the cookies, cache and history but it gives no result. I have upgraded Firefox twice, cleared everything at least three times and always in vain. What could be wrong? Thanks for your help.

Soluzione scelta

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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iamjayakumars
iamjayakumars
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Soluzione scelta

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information.Now, a new tab containing your troubleshooting information should open.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox"Button reset. Click on it.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Chamalot
Chamalot Utente che ha posto la domanda
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Dear Jaya Thanks for your suggestion. It has done the trick! Best wishes Timothy