pop up window from email always crashes

Let's see if anything particular is in the logs: In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

a8c50fed-e791-446d-a459-265d54ddfe06 10/25/2026, 12:26 AM Submit 601a1ab7-a8cd-4a46-a1c7-1bf00318bc0b 10/25/2026, 12:05 AM Submit de09760f-aad8-499a-b0f2-242853fde5c4 10/24/2026, 11:34 PM Submit 5148a0b4-723e-4649-8879-2657fd560030 10/24/2026, 11:34 PM Submit 29d16143-624a-4057-8036-160acdce07b6 10/24/2026, 11:34 PM Submit bf9b7747-66de-4376-9532-2a3fcd68e463 10/24/2026, 11:34 PM

also other windows crashes not just from email

bp-be9a4792-e6e8-41a3-8994-9e3000261024 10/24/2026, 6:21 AM View bp-b55a7114-d823-430b-bbce-11dc10261024 10/24/2026, 6:21 AM View bp-b20c3735-52e7-4bc2-8cfe-0fd6f0261024 10/24/2026, 6:21 AM View bp-c18cdd53-f474-40bb-9a7e-540390261024 10/24/2026, 6:21 AM View bp-a155d571-cb2d-4372-8150-1c1490261024 10/24/2026, 6:21 AM

got it