Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox slows-then crashes

more options

Please can you look into this problem. Firefox slows down, shows an error message, and then crashes. When a website loads, the circle in the corner of the tab usually turns, and then the website loads. On a regular basis, the circle stops turning, and then I see an error message.

"Shockwave Flash may be busy of it may have stopped responding. You can stop the plug-in now, or you can continue to see if the plug-in will complete."

This makes it look like my version of Shockwave Flash is out of date. But this is untrue, since I have the latest version, 15.0.0.

Please can you look into this problem. Firefox slows down, shows an error message, and then crashes. When a website loads, the circle in the corner of the tab usually turns, and then the website loads. On a regular basis, the circle stops turning, and then I see an error message. "Shockwave Flash may be busy of it may have stopped responding. You can stop the plug-in now, or you can continue to see if the plug-in will complete." This makes it look like my version of Shockwave Flash is out of date. But this is untrue, since I have the latest version, 15.0.0.

Asịsa ahọpụtara

Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/flashplayer


In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart


edit: corrected first link as it was to the wrong adobe product.

Gụọ azịza a na nghọta 👍 0

All Replies (6)

more options

Asịsa Ahọpụtara

Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/flashplayer


In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart


edit: corrected first link as it was to the wrong adobe product.

Edeziri site na James

more options

Thanks for replying so promptly.

bp-7a351a6b-be37-4c69-95f2-787752141005

the version of Shockwave flash has been updated to the latest version.

Edeziri site na cor-el

more options

The file NPSWF32_15_0_0_152.dll = Part of Shockwave. is causing the issue.

Did some research. Try running a Windows Registry scan and repair.

more options

Thank you very much for your reply. Could you please tell me how I would go about scanning the Windows registry, since I do know that the registry is a very important and fragile part of Windows. I do not want to mess about with it too much.

more options

You will have to do a search for a good one. Some anti-virus programs have one.

more options

Th ank you - seems to do the trick.