Hello mikeatshop, We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

• https://hacks.mozilla.org/2010/09/hardware-acceleration/

cf474da2-99af-4358-829c-0fb61d764f1e3/8/20134:05 AM08b330a9-09cd-454a-b54e-0190e3bc435a3/8/20133:58 AM477ec26d-0abf-4f29-bcc0-0744f3f5f9fd2/8/20132:00 PM478b5dfc-79ab-49fe-ad23-d75fe26f879c2/8/201312:04 AM7bef7470-a881-4f00-b412-f2c85aff20792/7/201311:13 PM26fb77c6-a5bd-4406-b5dd-2a4d9976d0232/7/20136:36 PM

cf474da2-99af-4358-829c-0fb61d764f1e 3/8/2013 4:05 AM
08b330a9-09cd-454a-b54e-0190e3bc435a 3/8/2013 3:58 AM
477ec26d-0abf-4f29-bcc0-0744f3f5f9fd 2/8/2013 2:00 PM
478b5dfc-79ab-49fe-ad23-d75fe26f879c 2/8/2013 12:04 AM
7bef7470-a881-4f00-b412-f2c85aff2079 2/7/2013 11:13 PM
26fb77c6-a5bd-4406-b5dd-2a4d9976d023 2/7/2013 6:36 PM

Do you have any crash reports that have a "bp-" prefix because the IDs that you posted haven't been submitted

Please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter