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Firefox crashing when using BBC iPlayer, YouTube and Slots

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  • 6 kunjungan
  • Balasan terakhir oleh jonzn4SUSE

stevieddj1
stevieddj1
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My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play. I have tried using Firefox in Troubleshooting Mode but the same things happen. Here's the crash report ID Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41 Many thanks in anticipation and I hope someone can help me fix these issues.

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stevieddj1
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Forgot to add that it regularly crashes when browsing Reddit

Here's what comes up on the screen

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jonzn4SUSE
jonzn4SUSE
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What OS? If Windows, home or pro and any security software besides Windows Defender? What version of Firefox? System info: Desktop, Laptop, or DIY? If not DIY, what make and model? What graphics card and driver?

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stevieddj1
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Hi jonzn4SUSE

Sorry for leaving that out. Here's the information.

Operating System Windows 10 Home 22H2

Security Windows Security only. No other security software.

Firefox version 136.0 (64-bit)

System Info Dell Inspiron 660 Desktop PC Core i5-3330 @ 3.0GHz 8GB Ram 500GB Samsung 850 EVO SSD

Graphics card and driver Intel HD Graphics Driver 10.18.10.5161

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jonzn4SUSE
jonzn4SUSE
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Thanks. On your dell there should be something called Dell Command Update. Run it, if you don't have it here's a link. https://www.dell.com/support/kbdoc/en-us/000177325/dell-command-update

Then download and run this from Intel. https://www.intel.com/content/www/us/en/support/detect.html Then test the issue again.

Also, this dell page is specific for your device. https://www.dell.com/support/product-details/en-us/product/inspiron-660/drivers

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