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Can no longer login website with Firefox

Konstantina Papadea wotmołwjeny
Sue

Hi, I can no longer login using Firefox (latest version for my mac 154.0) into a website that I had no issues logging into until now. Nothing that I am aware off changed on my computer during the last few months. I turned off protections for the website, but it doesn't help. It just sits there, no error message.

I can login into the same website, with the same exact credentials using Safari.

Any idea why this might happen? Does anyone else experiences the same?

Hi, I can no longer login using Firefox (latest version for my mac 154.0) into a website that I had no issues logging into until now. Nothing that I am aware off changed on my computer during the last few months. I turned off protections for the website, but it doesn't help. It just sits there, no error message. I can login into the same website, with the same exact credentials using Safari. Any idea why this might happen? Does anyone else experiences the same?

Wšě wotmołwy (1)

Hi,

Sorry you experience that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.


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