Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije
Rozrisany

How do I request a refund my Mas runs ios 12.7 and i cannot download VPN

Firefox Konta
James wotmołwjeny
r.philson
r.philson

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

I have paid for and tried to download VPN. It Failed . On further investigation my Mac is running ios 12.7 and is not compatible with VPN. How do I request a refund. Rod Philson [edited email from community support forum]

Wot James změnjeny

Wšě wotmołwy (1)

James
James
  • Moderator
  • Top 10 Contributor

Wubrane rozrisanje

As stated on https://www.mozilla.org/products/vpn/download/ you need macOS 13.0 or later.

As Mozilla VPN is a premium product you can use the form on https://support.mozilla.org/en-US/questions/new/mozilla-vpn/form to post a direct ticket for support.

Note the form link will only load for a Mozilla Account that has the Mozilla VPN subscription.


btw iOS is the mobile OS used on iPhones and earlier iPads as you have macOS.12.7.

Wot James změnjeny

Stajće prašenje

Dyrbiće so pola swojeho konta přizjewić, zo byšće na přinoški wotmołwił. Prošu stajće nowe prašenje, jeli hišće wužiwarske konto nimaće.