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In wanting to add a new tool to Thunderbird, lack of a pasword makes the program now unable to be opened.

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Erv Faulmann
Erv Faulmann

Upon opening Thunderbird on a Mac (OS 26.5) the program posted a window requesting a password in order to add a new tool to the application. Unfortunately we have lost the password and the program insists it needs the password to continue. An option is offered to 'Ignore', but pressing this button does not launch Thunderbird, rather it sets up some Mozilla 'thingy' operating in the background (the Thunderbird icon in the dock is active) which can be terminated by Force Quitting the process. The thing is, Thunderbird is now unavailable at this point due to the new tool that could not be added to the application.

Upon opening Thunderbird on a Mac (OS 26.5) the program posted a window requesting a password in order to add a new tool to the application. Unfortunately we have lost the password and the program insists it needs the password to continue. An option is offered to 'Ignore', but pressing this button does not launch Thunderbird, rather it sets up some Mozilla 'thingy' operating in the background (the Thunderbird icon in the dock is active) which can be terminated by Force Quitting the process. The thing is, Thunderbird is now unavailable at this point due to the new tool that could not be added to the application.

Wšě wotmołwy (3)

david
david
  • Top 10 Contributor

Could this possibly be a MAC password request, and not a Thunderbird one?

Erv Faulmann
Erv Faulmann Prašer

It doesn't seem to be a system request because entering the system password does nothing for starting up Tbird. I am fuzzy about Tbird's password requirements as I immediately forgot whatever password I entered when I installed it on my wife's computer 7 months ago.

Matt
Matt
  • Top 25 Contributor

Have you availed yourself of the user documentation about passwords and how to remove them? See https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password

Stajće prašenje

Dyrbiće so pola swojeho konta přizjewić, zo byšće na přinoški wotmołwił. Prošu stajće nowe prašenje, jeli hišće wužiwarske konto nimaće.