Repeatedly incoming emails won't load, and this warning shows up: "Connection to server inbound.att.net was reset."
This has been going on for over a year, first on my old Windows 7 computer and now on a new HP Windows 10 computer, to which I very carefully "migrated" Thunderbird. It works just fine except for this, which occurs at irregular intervals sometimes as often as two or three times a day and maybe as widely spaced as several days apart.
I have done every last thing suggested here and elsewhere, often more than once, but to no avail. This is the most vexing issue imaginable because it seems to have no solution. I am forced to keep ATT/Yahoo Mail open to ensure that I'm not missing emails. In all the years of using Thunderbird before this misery started, I never once had to have anything directly to do with ATT (and then ATT/Yahoo), which suited me just fine.
Thunderbird is a great email client except for this. There must be something that can be done to put a stop to it. Please, please don't suggest all the usual stuff, because they have not worked. Does anyone know what actually does work?
Thank you.
Wšě wotmołwy (8)
We have no way of telling what the "usual" stuff are, unless you get into details about what you've already tried to fix the issue.
The "usual stuff" is all the suggestions made over two years in this forum. I assumed, clearly incorrectly, that such a pervasive issue---many have complained about it here and elsewhere---would be familiar to those with experience here. Not being a tech-type person, I simply did what was suggested in each case. I can't really remember what most of those maneuvers were except that some of them were not simple. It's something like having a few root canals: Who wants to remember the details?
I was hoping that others had failed to achieve success---surely this must be the case---and that in the meantime some other more sure method of resolving this had been discovered. Lacking that, perhaps there is a post somewhere that has all the methods listed that have been tried (I could not find it). Seeing such a list probably would spark sufficient memory so that I would recall doing all of them---except, I much hope, that magic bullet that actually does solve the problem.
Thank you.
A lot has changed in the course of two years. Also, seeking and receiving help in forums like this is a two way communication. Helpers not knowing what you've already tried to resolve the issue will simply assume you've not tried anything yet, so you will start with the "obvious" stuff (I use "obvious" very loosely for lack of a better term) and it is in your best interest to follow through with what they suggest. In short, it doesn't matter what you've already tried, we'll start from scratch as long as both you and us have no clue about them.
Yes, we've had a number of cases regarding ATT over a long period, some turned out to be a temporary downtime on ATT's side, while most were caused by problematic/incorrect settings in Thunderbird. So, to get you started, here's a link to another fairly recent related question with possible solutions. However, since it only fails to fetch messages intermittently, and when it doesn't fail it works just fine even for days, I'm more inclined towards internet connectivity problems at that particular time, and not a Thunderbird-specific problem, but let's not speculate, so I must ask, which version of Thunderbird are you running?
1. I am running version 68.10.0 (32-bit) on Windows 10 64-bit. This "connection to server inbound.att.net was reset" has happened countless times over the years with various Thunderbird upgrades, never predictable but always within a few days of the last one at most and an hour after the last one at worst.
2. In case this helps, the AT&T internet gateway is an AT&T U-verse-branded device model 5268AC. This gateway, new as of about a year ago, as worked decently well (it replaced an Arris Gateway, which is what AT&T was using at the time, model NVG589, which had not been misbehaving, but AT&T seemed anxious to get rid of it). The computer is a relatively new, an HP All-in-One 24-g020.
3. I'll try that link to see if the suggestions help.
4. A more generic question: Is there no way that something like this cannot be organized into what in other settings might be a chapter, or portion of a chapter, in a user guide, where this issue and closely related difficulties can be set forth along with the various potential solutions that can be tried after they, or some, or one of them have proven effective? I clearly am no tech sort of person, but I am good at categorizing, organizing, explaining, and writing. Perhaps those like myself would be useful adjuncts to those like you in helping to rationalize solutions to problems so that they do not have to be addressed over and over again.
Thank you.
I often come across people who say they have tried 'all the usual stuff' only to discover they were often following bad advise or incorrect advise for their issue or not following it correctly or had tried a couple of solutions and given up. After reading info in comments, I'm non the wiser what you have or have not done as you have not listed what you tried. I'm not sure what type of account you have nor what settings you currently have set up.
Connection was reset means your computer communicated with the server. Instead of a response, the server sent a FIN (finish) packet which closed the connection. The most common cause is server requires authentication but was unable to get the necessary authentication info and so server killed the connection instead of a not authorized message. Not exactly the most helpful of responses, but basically server is ending the connection.
Please supply the following information so we can understand your current setup.
Q: Are you using a POP or IMAP account?
Check Account Settings.
Q: Are you using a POP server type account but have managed to have a setup that is trying to use Imap server settings ?
In Thunderbird
- Help > Troubleshooting Information.
Mail and News Accounts section
- Please copy all the info and paste into this forum - do not edit anything.
Q: Are you using your normal login password (same one you would use to logon to webmail) in Thunderbird OR have you created a secure mail key which you use in Thunderbird instead of your normal password and has Thunderbird stored this secure mail key?
If connection was too slow due to an interuption then perhaps the infomration was not correctly received by server.
Q: Does connection work ok if you do the following:
- Restart computer in 'Safe mode with Networking'
- start Thunderbird
Toad-Hall,
I hope you are heartened to learn that I (1) followed all recommendations over that first long attempt at resolving this, precisely as presented without exception, that I received in this forum, which, as I recall from reading about this issue, was "all the usual stuff," and (2) if any of this was bad or incorrect advice, I received it here and not from a kid in a basement who plays computer games all night.
Thank you for your recommendations. I will follow them to see what happens as well as doing as Stans has recommended. I hope this miserable situation will at last end.
Sorry to hear that you are unwilling to post information. It is no use repeating that you followed all the usual stuff even if it was located somewhere in this forum, when it has been made clear that non one can mind read nor know what precisely you have tried nor know your current setup. Therefore I cannot assist any further.
Toad-Hall,
I cannot imagine why you would say such a thing. I merely reinforced what I said before about having done what I was directed to do previously and then said this: "Thank you for your recommendations. I will follow them to see what happens as well as doing as Stans has recommended."
Does this sound like someone who will not take input? Why would I otherwise have thanked you for your recommendations and said that I would follow them? Who was suggesting that you or anyone else read minds?
Communication goes both ways. I hope you will consider being less dismissive with others than you have been with me, especially when we are dealing with a noncommercial entity without a coherently organized body of written help that approximates a user guide.
All I am trying to do is to resolve an issue, attempting in doing so to describe what I did previously and then looking for direction. I am sorry that you, a "Top 10 Contributor," misinterpreted what I said.