Snowdogs suggested that I start in Firefox Safe Mode and choose the default settings. I had already done this as well as a number of others mentioned in
The problem is that Firefox will not permit entering characters in either the address or the Google search spaces on the Firefox home page. However, the Chrome browser works normally in this regard. To repeat, I have restarted, rebooted, uninstalled Firefox and then reinstalled it, started in Firefox Safe Mode and reset it to default settings -- all to no effet. Any oter suggestions? I annnot reply to suggestions or onfirm my ID beause Firefox does not work. Please noe tat te letters H (lower ase) and see (C lower ase) do not work.
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Start your Computer in safe mode. Then start Firefox. Try Safe web sites.
Starting The Computer In Safe Mode;
Free Online Encyclopedia
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
The Profile (bookmarks, etc. were accessible in the new installation. Add-ons such as noScript and Adblockplus were not present, of course. I still could not type any characters in the address or search spaces. (This problem emerged when (apparently) the Windows key became stuck while typing in a web-mail client.) If I copy an address from a Chrome browser and then past it into the Firefox Browser, the pasted characters appear and the web page is found. I have made Chrome my default browser so that I can interact with any messages. Thank you for your continuing help.
That stuck key, are you sure it is unstuck?
Something is messing up the key pressed getting to firefox.
Hmm . . . . . .
You may have turned on caret browsing <F7> by accident. Caret Out {web link} Disables change of the caret browse mode by shortcut key(F7).