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Firefox will not launch, but shows in task manager, after updating graphics drivers to AMD's 13.1.

Firefox Rješavanje problema
jscher2000 -... replied
Sizzlechest
Sizzlechest

Hi,

After updating to the AMD 13.1 drivers, on my 5770, Firefox will not launch; it does, however, show in the task manager. I should note that it will start in Windows safe mode; when I had it open in safe mode, I used that time to disable all plugins, add-ons, extensions, and created a new profile. This did not help. I also tried launching Firefox in to its safe mode, and had no luck with this either.

I experienced this problem once before, when trying to update to a previous version. I believe I was moving from 12.1 to 12.4, but I'm not 100% sure of that. Ultimately, my solution then was to retrograde back to my previous driver. The steps mentioned in the previous paragraph did not help at that time, not did a complete reinstall.

15 years of computer repair experience, and this has me baffled.

Thank you to anyone who might be able to help.

Possibly relevant specs. Windows 7 Ultimate x64 AMD Phenom II x4 6BG Ram AMD 5770 graphics, running Catalyst 13.1

Hi, After updating to the AMD 13.1 drivers, on my 5770, Firefox will not launch; it does, however, show in the task manager. I should note that it will start in Windows safe mode; when I had it open in safe mode, I used that time to disable all plugins, add-ons, extensions, and created a new profile. This did not help. I also tried launching Firefox in to its safe mode, and had no luck with this either. I experienced this problem once before, when trying to update to a previous version. I believe I was moving from 12.1 to 12.4, but I'm not 100% sure of that. Ultimately, my solution then was to retrograde back to my previous driver. The steps mentioned in the previous paragraph did not help at that time, not did a complete reinstall. 15 years of computer repair experience, and this has me baffled. Thank you to anyone who might be able to help. Possibly relevant specs. Windows 7 Ultimate x64 AMD Phenom II x4 6BG Ram AMD 5770 graphics, running Catalyst 13.1

Svi odgovori (3)

iamjayakumars
iamjayakumars

Odabrano rješenje

see here

Sizzlechest
Sizzlechest Vlasnik pitanja

Doesn't it just figure that I found the solution right after I posted?

Problem was WindowBlinds was preventing it from launching. I just added an exception to WB for FF, and now it launches.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

By any chance, did you disable Firefox's use of hardware graphics acceleration? To avoid a round-trip through Windows Safe Mode, you could try adding these to your prefs.js file while Firefox is closed.

To quickly open the folder with the correct prefs.js file, you can use

Help > Troubleshooting Information > "Show Folder" button

Because Firefox may overwrite change to this file at shutdown, you should edit it after closing Firefox and allowing a few moments for Firefox to finish updates to the files.

These are the preferences I think are most relevant: 

user_pref("gfx.content.azure.enabled", false);
user_pref("gfx.direct2d.disabled", true);

Does that make any difference?