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Headset audio goes to one ear after a few seconds

Firefox Audio i video
rlatfq4819 je odgovorio/la 15 sati prije
jaxato3901
jaxato3901

Hello All,

I have a somewhat confusing issue that I've only found two posts on Reddit mentioning previously, but there were no responses.

A short summary: On Discord's website, in an audio call, audio will progressively move from stereo/both ears to mono/only the right ear after anywhere from five to sixty seconds. This only occurs on Firefox, it does not occur on Chrome or Edge (with the same extensions, when applicable.) For the record - this also only occurs with the one headset. I've tried with a second headset and don't have the same issue, but I don't believe the Headset is solely to blame since the issue only happens on Firefox.

I have also tested on Firefox Nightly as a fresh install - no extensions, no settings changed, just install and login to Discord.

Specs:

ASUS TUF Dash F15 FX517ZR HP USB-C G5 Essential Dock (Monitors are connected through it) Windows 11 (August update/build 26200.9168) Razer Blackshark V2 Pro RZ04-0453 headset (Connects via USB-A Dongle plugged in to the laptop) Firefox (x64) (154.0.1)

Troubleshooting steps I've taken:

Removing the Audio driver for my computer and re-installing it. Removing/re-installing the drivers for the Headset. Verified all audio related drivers for my device are up to date. Verified the BIOS is up to date (it's solved unusual problems before) Toggling the "media.latency_preference" toggle in about:config (recommendation from a friend) Disabling all extensions on Discord. Disabling Firefox's strict mode on Discord. Verifying all audio related drivers for my device are up to date. Tested on a Firefox Nightly install (the first time it's been installed on my device). A separate browser (Chrome/Edge - the issue is not present) A separate headset (Issue is not present) Downloading Razer Synapse and disabling any "extra" features, and testing with various options on/off. Disabling any and all other Audio devices (speakers and microphones) while using the headset. Charging the Headset to full.

Things I haven't tested, but thought of:

Resetting Firefox in any capacity - I can, but hopefully testing with Nightly is sufficient. A different computer entirely - on my list, when I can next. A new User profile. Testing with no headset at all, and just utilizing the built-in speakers/microphone for the laptop.

Oddities:

Changing audio settings in Windows will "fix" the issue momentarily - for instance the "Spatial sound" option. Changing from one setting to "Off" (or vice versa) fixes the issue for the same ~5-60 seconds until it slowly goes back to the right ear. These options are present for every device, even ones not experiencing this issue.

It's very odd to me because on one hand it may be the headset, but then the issue is only present in Firefox.

Any help or things to test would be greatly appreciated!

Thank you.

Hello All, I have a somewhat confusing issue that I've only found two posts on Reddit mentioning previously, but there were no responses. A short summary: On Discord's website, in an audio call, audio will progressively move from stereo/both ears to mono/only the right ear after anywhere from five to sixty seconds. This only occurs on Firefox, it does not occur on Chrome or Edge (with the same extensions, when applicable.) For the record - this also only occurs with the one headset. I've tried with a second headset and don't have the same issue, but I don't believe the Headset is solely to blame since the issue only happens on Firefox. I have also tested on Firefox Nightly as a fresh install - no extensions, no settings changed, just install and login to Discord. Specs: ASUS TUF Dash F15 FX517ZR HP USB-C G5 Essential Dock (Monitors are connected through it) Windows 11 (August update/build 26200.9168) Razer Blackshark V2 Pro RZ04-0453 headset (Connects via USB-A Dongle plugged in to the laptop) Firefox (x64) (154.0.1) Troubleshooting steps I've taken: Removing the Audio driver for my computer and re-installing it. Removing/re-installing the drivers for the Headset. Verified all audio related drivers for my device are up to date. Verified the BIOS is up to date (it's solved unusual problems before) Toggling the "media.latency_preference" toggle in about:config (recommendation from a friend) Disabling all extensions on Discord. Disabling Firefox's strict mode on Discord. Verifying all audio related drivers for my device are up to date. Tested on a Firefox Nightly install (the first time it's been installed on my device). A separate browser (Chrome/Edge - the issue is not present) A separate headset (Issue is not present) Downloading Razer Synapse and disabling any "extra" features, and testing with various options on/off. Disabling any and all other Audio devices (speakers and microphones) while using the headset. Charging the Headset to full. Things I haven't tested, but thought of: Resetting Firefox in any capacity - I can, but hopefully testing with Nightly is sufficient. A different computer entirely - on my list, when I can next. A new User profile. Testing with no headset at all, and just utilizing the built-in speakers/microphone for the laptop. Oddities: Changing audio settings in Windows will "fix" the issue momentarily - for instance the "Spatial sound" option. Changing from one setting to "Off" (or vice versa) fixes the issue for the same ~5-60 seconds until it slowly goes back to the right ear. These options are present for every device, even ones not experiencing this issue. It's very odd to me because on one hand it may be the headset, but then the issue is only present in Firefox. Any help or things to test would be greatly appreciated! Thank you.

Svi odgovori (3)

jaxato3901
jaxato3901 Vlasnik pitanja

I realized a bit too late - I have also tested with various settings in Discord, and downloaded the Discord application. The issue is only present in Discord on the Web, through Firefox.

hamel
hamel

I don't know the root cause, but I think I found a workaround until it's fixed. You can go to about:config and set media.setsinkid.enabled to false. This will result in you being unable to pick which output discord (or any other website) will use. They will just use system default output, but with this setting off I couldn't reproduce the issue.

rlatfq4819
rlatfq4819

hamel said
I don't know the root cause, but I think I found a workaround until it's fixed. You can go to about:config and set media.setsinkid.enabled to false. This will result in you being unable to pick which output discord (or any other website) will use. They will just use system default output, but with this setting off I couldn't reproduce the issue.

Hi Hamel,

This is the OP (I can't access my original account for some reason :\) but I wanted to reply and say that this did work for me, and I really appreciate you taking the time to dig in to this issue!

I'm not sure where to report this as an official bug, or if I can mark this as "solved" without access to my account, but once again I really appreciate the help - this was driving me crazy trying to consolidate into one browser.

Thank you again, and I hope you have a wonderful time!

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