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Unwanted "Junk" tag

  • 1 odgovor
  • 2 imaju ovaj problem
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  • Posljednji odgovor od Rick

coyotelk
coyotelk
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I have a friend and business client with whom I've been emailing for thirty years. About six months ago, his emails to me began to be automatically placed in the "junk" folder. They weren't even showing up in my Inbox with the "looks like junk" icon. Thunderbird claims to "learn" and "unlearn" what email is tagged as junk, but in this case, the sender was NEVER tagged as junk. Furthermore, I have been constantly retrieving their emails from the Junk folder and identifying them as "not junk" by selecting the email and pressing shift+J. Yet they are still automatically getting dumped in the junk folder. Can I possibly override Thunderbird's mislabeling of this email address?

I have a friend and business client with whom I've been emailing for thirty years. About six months ago, his emails to me began to be automatically placed in the "junk" folder. They weren't even showing up in my Inbox with the "looks like junk" icon. Thunderbird claims to "learn" and "unlearn" what email is tagged as junk, but in this case, the sender was NEVER tagged as junk. Furthermore, I have been constantly retrieving their emails from the Junk folder and identifying them as "not junk" by selecting the email and pressing shift+J. Yet they are still automatically getting dumped in the junk folder. Can I possibly override Thunderbird's mislabeling of this email address?

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Rick
Rick
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You may know already that junk filters do not just filter by sender but consider many factors.

Are you certain that Thunderbird is marking the message as junk and not your server? If it is your server, you might add your friend to a white list there.

If it is Thunderbird, make sure that your friend is in your address book, then exempt address book people from junk filtering in account settings. Consider the "Trust junk mail headers set by:" option in account settings too. If it is turned on for the filter that your server uses, you can turn it off.

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