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Thunderbird opens but account is gone

This happened after a Win10 update and caused a PC to auto reboot overnight. User came in and tried to start Thunderbird and there was nothing there. Here is a screenshot of what it looks like when Thunderbird opens:

https://i.imgur.com/CX9QOma.png

What's weird is, if you go to the address book tab, the email addys are there and if you search for a contact or a keyword in the search bar, it shows the messages. But there's no accounts showing at all. I did some search on Google and I haven't found anything that helps so far. The closest I came to what I was hoping was going to be a solutions was this:

https://support.mozilla.org/en-US/questions/1402124

But it doesn't appear that the JS file is corrupt because there are none of the 2 other JS files mentioned in that solution that shows the pref.js file to be corrupted. But if I open that JS file, I get this error:

https://i.imgur.com/JAv908Y.png

So I'm not sure if it's corrupted or not? I'm at a loss as to what to try next. I've tried re-importing that profile and I get an error when I try that, so I'm not really sure what direction to go next. Any help would be greatly appreciated.

This is the most current version of Thunderbird (128.9.1esr)

This happened after a Win10 update and caused a PC to auto reboot overnight. User came in and tried to start Thunderbird and there was nothing there. Here is a screenshot of what it looks like when Thunderbird opens: https://i.imgur.com/CX9QOma.png What's weird is, if you go to the address book tab, the email addys are there and if you search for a contact or a keyword in the search bar, it shows the messages. But there's no accounts showing at all. I did some search on Google and I haven't found anything that helps so far. The closest I came to what I was hoping was going to be a solutions was this: https://support.mozilla.org/en-US/questions/1402124 But it doesn't appear that the JS file is corrupt because there are none of the 2 other JS files mentioned in that solution that shows the pref.js file to be corrupted. But if I open that JS file, I get this error: https://i.imgur.com/JAv908Y.png So I'm not sure if it's corrupted or not? I'm at a loss as to what to try next. I've tried re-importing that profile and I get an error when I try that, so I'm not really sure what direction to go next. Any help would be greatly appreciated. This is the most current version of Thunderbird (128.9.1esr)

Svi odgovori (3)

The Windows Script Error you get when opening the .js file isn't related, so not an indication is corrupted.

1. After you open Thunderbird, what do you see in Error Console (ctrl+shift+J) ? 2. How is Thunderbird when you do https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird ?

Korisno?

Wayne Mery said

The Windows Script Error you get when opening the .js file isn't related, so not an indication is corrupted. 1. After you open Thunderbird, what do you see in Error Console (ctrl+shift+J) ? 2. How is Thunderbird when you do https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird ?

If I run the Error Console, I get a long list of errors. I exported them to a txt file and uploaded it to Dropbox. Here is the link to the errors.

https://www.dropbox.com/scl/fi/ejdo01bhsjfn4b5wea3sh/console-export-2025-4-9_13-36-36.txt?rlkey=h0ny83ntby2liu6uo2s4u94yl&st=8v94yamv&dl=0

Korisno?

Still looking for some help, I cannot figure out what the problem is and I need to get this fixed. Please, does anyone have any suggestions?

Korisno?

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