Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Can't install Firefox

  • 8 odgovora
  • 1 ima ovaj problem
  • 10 prikaza
  • Posljednji odgovor od FredMcD

more options

I am trying to re-install Firefox and keep getting the error message that the virus scan failed. I have McAfee.

Appreciate any help.

I am trying to re-install Firefox and keep getting the error message that the virus scan failed. I have McAfee. Appreciate any help.

Svi odgovori (8)

more options

Did you get the full installer from; http://www.mozilla.org/en-US/firefox/all/ ?

Note: Some protection programs don't like the update/install stubs.

more options

I tried to download from here: https://www.mozilla.org/en-US/firefox/new/

And I get the same error message: Couldn't download -- virus scanned failed

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Have you tried to disable your protection programs? What programs are you using?

more options

I tried to download from here: https://www.mozilla.org/en-US/firefox/new/

And I get the same error message: Couldn't download -- virus scanned failed

more options

The exact error message is: Couldn't download -- virus scanned failed

I disabled the firefall of McAfee and tried to install again, and got the same exact error message: Couldn't download -- virus scanned failed.

more options

Disable McAfee totally. Then download the file. After, reenable McAfee.

Also, contact McAfee support.

more options

How do I disable McAfee totally?

more options

Contact McAfee support.