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After last update of firefox browser does not operate properly, cannot view settings, go to pages etc.

Firefox Rješavanje problema
cor-el je odgovorio/la prije 5 godina
bebory1
bebory1

After the last update of firefox the browser stopped interacting. I cannot go to websites, I cannot access any of the settings or addons. I can view the bookmarks and have backed them up. I do have Kaspersky for firewall and antivirus. Would love to stop using chrome and get back to firefox.

After the last update of firefox the browser stopped interacting. I cannot go to websites, I cannot access any of the settings or addons. I can view the bookmarks and have backed them up. I do have Kaspersky for firewall and antivirus. Would love to stop using chrome and get back to firefox.

Svi odgovori (3)

cor-el
cor-el
  • Moderator

Odabrano rješenje

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer.

bebory1
bebory1 Vlasnik pitanja

Worked Great Thank you, I have been battling this for a week. Thanks!

cor-el
cor-el
  • Moderator

You're welcome.

Note that this can happen if you uninstall an application that has installed these runtime components and the reference counter reaches zero what makes Windows think that these files are no longer in use and thus decides to install them.