re :Thunderbird crashes everyday some time more than once the crash reports get sent at this stage no communications have come back to me

You will not get any response back, the info ( crash report) is a one way system designed to alert developers of any serious potential issues that need attention.

Have you noticed when this crash is occurring ? Does it occur upon startup? Does it occur when you are trying send an email?

Are you using thunderbird version windows32bit or windows64bit?

Have you tried uninstalling Thunderbird and downloading a fresh install of TB 68.4.2 windows32bit option from here: https://www.thunderbird.net/en-US/thunderbird/all/

Does the crash still occur if you restart Thunderbird in Safe Mode ?

see https://bugzilla.mozilla.org/show_bug.cgi?id=1517464

Toad-Hall said

re :Thunderbird crashes everyday some time more than once the crash reports get sent at this stage no communications have come back to me You will not get any response back, the info ( crash report) is a one way system designed to alert developers of any serious potential issues that need attention. Have you noticed when this crash is occurring ? Does it occur upon startup? Does it occur when you are trying send an email?

Hi Toad - Hall answers to your questions

  1. all the crashes occur right after I send an email message 
   2. When I go into about in thunderbird it says 32 bit and my PC is 64bit sys
   3. re in safe mode not sure 
   4. With regards to a re-install I am concerned that I will end up loosing many important email messages I have read info on it and there seems to be conflicting info regarding the lose of messages and folders etc

many thanks for your help so far