Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

email List is blank but I can click on a blank spot in the List and email will show.

  • 6 odgovora
  • 2 imaju ovaj problem
  • 125 prikaza
  • Posljednji odgovor od TBird18

TBird18
TBird18

Inbox says how many message are there and how many are unread. A double click will not open the email but I can read it and reply, forward, delete, etc. in the message pane. Only inbox is affected, other folders are fine, Sent, Drafts are also fine. New computer with Windows 10. Downloaded TB 45.8.0 and it worked fine for about 6 weeks until this. Any help appreciated. Thanks.

Inbox says how many message are there and how many are unread. A double click will not open the email but I can read it and reply, forward, delete, etc. in the message pane. Only inbox is affected, other folders are fine, Sent, Drafts are also fine. New computer with Windows 10. Downloaded TB 45.8.0 and it worked fine for about 6 weeks until this. Any help appreciated. Thanks.

Svi odgovori (6)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

TBird18
TBird18 Vlasnik pitanja

No change.

christ1
christ1
  • Top 25 Contributor
  • Moderator

It sounds like your mail files are severely corrupted.

You should create a backup of your Thunderbird profile folder asap. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Can you try to move a message in the Inbox to other folders/child folders? If that works move all of the messages in the Inbox to other folders/child folders.

Note, corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

TBird18
TBird18 Vlasnik pitanja

Have backed up the Profile and saved it. Have moved all inbox mail to new folder in Local Folders. How do I fix the inbox folder? 'Repair Folder' does not make a change. What have I missed? Thank you.

TBird18
TBird18 Vlasnik pitanja

Done, it worked. Thank you both so much. If necessary in future will this work for other folders that may be corrupted? Trying to figure out how to exclude the Profile folder in Malwarebytes. Not sure how to navigate to the folder thru Malwarbytes. Also could be remnants of uninstalled Norton trial which came with new computer. Thanks a million.

TBird18
TBird18 Vlasnik pitanja

Looks like it is a hidden folder as AppData does not show up after username. I will work on that another time. Thank you very much, sfhowes. Email working well now.