Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više
Solved Arhivirano

can not delete a sub folder

debrac

Hi, I am using Thunderbird 38.30 as my main email client. I created a folder and tried to delete it but it keeps coming back multiple times. I keep deleting it to no avail.

How can I stop this?

Hi, I am using Thunderbird 38.30 as my main email client. I created a folder and tried to delete it but it keeps coming back multiple times. I keep deleting it to no avail. How can I stop this?
Pročitaj ovaj odgovor u kontekstu

Odabrano rješenje

First follow this process.

  • Right click on sub-folder and select 'Delete'

It should get moved into the 'Deleted' or 'Trash' folder.

  • Right click on the 'Deleted' / 'Trash' folder
  • select 'Empty Deleted/Trash'.
  • Close and restart Thunderbird.

Did it come back?

If yes: Make hidden files and folders visible.

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'show folder' button

a new window opens showing the contents of your profile folder name.

  • Close Thunderbird now - this is important.
  • Scroll down and delete this file: foldertree.json

(a new one wil be created when you restart Thunderbird later).

  • click on 'Mail' folder
  • click on pop mail account name

Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder

So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.

  • delete both the mbox file and the .msf file of same name.

So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas

> Friends > > Bob > > Anne

example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file

example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file

After deleteing the files as specified.

  • Close window - top right X
  • Start Thunderbird.

Svi odgovori (4)

I'm presuming you use an imap mail account. Thunderbird would be subscribed to see that folder.

Q: Can you unsubscribe from seeing that sub-folder ? Q: Logon to webmail account using a browser - is that sub-folder still on server ?

Hi Toad-Hall,

I am not using IMAP mail account, I have POP The folder is not on my web mail account.

Debra

Odabrano rješenje

First follow this process.

  • Right click on sub-folder and select 'Delete'

It should get moved into the 'Deleted' or 'Trash' folder.

  • Right click on the 'Deleted' / 'Trash' folder
  • select 'Empty Deleted/Trash'.
  • Close and restart Thunderbird.

Did it come back?

If yes: Make hidden files and folders visible.

In Thunderbird

  • Help > Troubleshooting Information
  • click on 'show folder' button

a new window opens showing the contents of your profile folder name.

  • Close Thunderbird now - this is important.
  • Scroll down and delete this file: foldertree.json

(a new one wil be created when you restart Thunderbird later).

  • click on 'Mail' folder
  • click on pop mail account name

Sub-folders are kept in folders with a .sbd extension. Example: if the problem sub-folder is a subfolder of the Inbox; click on 'Inbox.sbd' folder

So you would need to apply the same logic to locate the problem sub-folder. The sub-folder you want to delete will not appear as a 'Folder', but it will have the same name as your sub-folder. It will be an mbox 'File' (which has no extension). There will also be an index file with a .msf extension.

  • delete both the mbox file and the .msf file of same name.

So if your Folder Pane structure was something like this: mail account name > Inbox > > Bills > > > > Gas

> Friends > > Bob > > Anne

example to locate 'Gas' In the profile mail account name click on 'Inbox.sbd' click on 'Bills.sbd' locate and delete : 'Gas' File - no extension 'Gas.msf' file

example to locate 'Anne' In the profile mail account name click on 'Friends.sbd' folder locate and delete : 'Anne' File - no extension 'Anne.msf' file

After deleteing the files as specified.

  • Close window - top right X
  • Start Thunderbird.

Just wanted to say thank you to Toad-Hall. You last solution worked wonderfully. Thanks a million.

Debrac