I will like a refund.
I am unable to use my download with my OS system. I would like a refund for the purchase I made an hour ago. I have seen the links to "how to request a refund" that you have provided for other users and i have followed those instructions and have been taken in circles on the website which just lead me back to this forum. I would like substantial instructions on how to get the refund.
All Replies (2)
I take it you are referring to the subscription based "Mozilla VPN" app and do not have macOS 13.0 or later to run it as shown on https://www.mozilla.org/products/vpn/download/
The product that you refer to is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:
The https://support.mozilla.org/questions/new/mozilla-vpn/form Mozilla VPN contact form linked above will redirect non-subscribers to the Firefox Community Forum, which is by design. Let us know if you need a refund of your Mozilla VPN purchase but are unable to contact Mozilla VPN support and we will ask a Mozilla Support Staff member to contact you.
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