Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird will NOT connect to my email provider.

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 20 views
  • के द्वारा अंतिम प्रतियुतर Wayne Mery

Wulfrune
Wulfrune
more options

I am with Virgin Media and recently, Thunderbird started to ask me sporadically for passwords to my VM (Virgin Media) account, sometimes it would, sometimes it wouldn't, eventually, it would downlaod my messages. This however stopped 2 days ago, when I didn't get any emails at all. I went on VM's home page and sure enough, on their email page I had a load of unread messages. I called VM tech support and we went through all my settings and we were both satisfied that they were in fact in order. I tried starting windows 10 in safe mode, no joy. I switched off my AV protection, still no joy. I am up to date with the Thunderbird version, so now I'm at my wits end, it says at the bottom of the screen that it's connected to imap.virginmedia.com, but nothing happens. Can someone help me please?

I am with Virgin Media and recently, Thunderbird started to ask me sporadically for passwords to my VM (Virgin Media) account, sometimes it would, sometimes it wouldn't, eventually, it would downlaod my messages. This however stopped 2 days ago, when I didn't get any emails at all. I went on VM's home page and sure enough, on their email page I had a load of unread messages. I called VM tech support and we went through all my settings and we were both satisfied that they were in fact in order. I tried starting windows 10 in safe mode, no joy. I switched off my AV protection, still no joy. I am up to date with the Thunderbird version, so now I'm at my wits end, it says at the bottom of the screen that it's connected to imap.virginmedia.com, but nothing happens. Can someone help me please?

चुने गए समाधान

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

चयनित समाधान

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.