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מידע נוסף

I am locked out of my account

  • 2 תגובות
  • 1 has this problem
  • 9 views
  • תגובה אחרונה מאת James

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I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed to enter that code. I saw no instructions where to type it in and I could not see any space to enter the code into. Now I am locked out. I have been on firefox for years. I am 76 years old now, a recent stroke victim, and this is very confusing to me. Can you make this simpler? Please explain where I need to type in the code you send and let me try again. Please reply. This is stressing me up. It all started today when I tried to add this account to a new iphone my kids got for me. I have only used android phones on my firefox account. I won't try to add firefox to the iphone again. iphones seem to be complicated enough as it is. I can use it on Microsoft I hope. but I still need firefox to continue working on my android desktop. Firefox has all my passwords for other apps stored on it. As well as the saved favorite websites I have placed on there over the years. Many, Many of them. I am used to having the firefox saved password function to quickly log me in to those applications . Please help me get it back up and running. please email me the solution to [email removed from public] William C

I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed to enter that code. I saw no instructions where to type it in and I could not see any space to enter the code into. Now I am locked out. I have been on firefox for years. I am 76 years old now, a recent stroke victim, and this is very confusing to me. Can you make this simpler? Please explain where I need to type in the code you send and let me try again. Please reply. This is stressing me up. It all started today when I tried to add this account to a new iphone my kids got for me. I have only used android phones on my firefox account. I won't try to add firefox to the iphone again. iphones seem to be complicated enough as it is. I can use it on Microsoft I hope. but I still need firefox to continue working on my android desktop. Firefox has all my passwords for other apps stored on it. As well as the saved favorite websites I have placed on there over the years. Many, Many of them. I am used to having the firefox saved password function to quickly log me in to those applications . Please help me get it back up and running. please email me the solution to [email removed from public] William C

השתנתה ב־ על־ידי James

כל התגובות (2)

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Unfortunately Firefox forum can't help with password recovery or reset. If the Primary email reset code or verification can't be accessed then that account is locked out. Your login/pswd is saved on the original computer that is locally stored. You need to go to that computer to restore or backup your logins.

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billdcoe said

I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed to enter that code. I saw no instructions where to type it in and I could not see any space to enter the code into.

https://support.mozilla.org/en-US/kb/im-having-problems-my-firefox-account#w_verification-code-email

This is a forum so replies are done here and not by email.