Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף
אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.
Archived

Recovery Key does not work

Firefox פרטיות ואבטחה
cor-el replied
c104010
c104010

I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work.

I need my bookmarks and passwords.

I just wiped my Windows 10 laptop and reinstalled Mozilla Firefox. I forgot the password. A month ago, I saved my recovery keys for my account. When I attempted to reset my password, it requests a recovery key or if I don't, will delete my history, bookmarks, and passwords. When I input the recovery key, it tells me incorrect. I have ~6 recovery keys and none of them work. I need my bookmarks and passwords.

השתנתה ב־ על־ידי c104010

כל התגובות (2)

David Walczysko
David Walczysko

Hello,

try to write to Bugzilla.

Best regards, David-Walczysko Volunteer supporter

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Quote: I have ~6 recovery keys and none of them work.

There is only one 32-digit recovery key, so you need to enter the full 32-digit key.

  • xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx

The recovery key is derived from the password of the Firefox account and thus will only work for the account where you generated this specific recovery key.