Locked out of Mozilla account – lost 2FA device and backup codes

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3 amsoshi 0 sa na da wannan matsala

Firefox Two-factor authentication asked 1 makon da ya gabata

jbr replied 1 makon da ya gabata

rnosko 9/23/26, 2:42 AM

False alarm.

An gyara 23 Satumba, 2026, 03:26:03 -0700 daga rnosko

Yi tambaya

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Answer 1 · 2026-09-23 09:42:12.395001+00:00

23/9/26, 02:47

Well, didn't think this will go to forum...

Answer 2 · 2026-09-23 09:42:12.395001+00:00

23/9/26, 02:50

Cannot even delete my own question xd

An gyara 23 Satumba, 2026, 02:50:43 -0700 daga rnosko

Answer 3 · 2026-09-23 09:42:12.395001+00:00

23/9/26, 03:19

In "Question Tools" in sidebar, you can edit out the question details if no longer relevant here.

For the private ticketing, you'd need to first select "Mozilla account" as the product, not "Firefox" — this is the right form: support.mozilla.org/questions/new/mozilla-account/form