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"Unable to permanently delete old emails in the sent items folder. The emails cannot be opened."

Lin replied
quality.innovat

"I can't permanently delete some old emails from my sent folder, and those emails can no longer be opened."

"I can't permanently delete some old emails from my sent folder, and those emails can no longer be opened."

All Replies (1)

It's likely that the folder's index is corrupt and is showing phantom messages. To repair the folder, right-click on it, choose "Properties" from the context menu, and click the "Repair folder" button. Follow this up with Compacting the folder.

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