Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

INstallation of Mozilla VPN keeps saying failed

  • 1 amsa
  • 0 sa na da wannan matsala
  • Amsa ta ƙarshe daga Denys
  • Open

Joe HasNoLifeToday
Joe HasNoLifeToday

Hi

I had to uninstall my VPN because it was frozen, and I couldn't even switch it on, even when I restarted my computer.

This has happened before, so I had it uninstalled & then downloaded it again.

You will see proof, by the screenshot I have attached to this email, please advise manufacturer.

My OS has the latest updates MacOS Monterey 12. 7. 6

Kind Regards

Joe

Hi I had to uninstall my VPN because it was frozen, and I couldn't even switch it on, even when I restarted my computer. This has happened before, so I had it uninstalled & then downloaded it again. You will see proof, by the screenshot I have attached to this email, please advise manufacturer. My OS has the latest updates MacOS Monterey 12. 7. 6 Kind Regards Joe
Hoton allon fuska da aka liƙa

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please sign in to the Mozilla account connected to your subscription (if not already) and then use this link to submit your question.

Yi tambaya

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.