Thunderbird is sending "whitelisted" emails to my spam folder
I use Thunderbird on a MacBook Air running Sequoia. In the last month or so, Thunderbird has taken to sending emails to my spam folder when it shouldn't. To clarify: I am aware Thunderbird does not have its own whitelisting process, but makes use of address books. All the addresses recently characterised as spam are listed in my basic address book, Mac OS's proprietary "Contacts"; most of the emails were from private correspondents, and as far as I can tell included no spam trigger phrases such as "special offer"! If this problem is insoluble, or inherent to the application, I will be forced to abandon Thunderbird, which is otherwise perfectly satisfactory. Any suggestions?
All Replies (4)
As you state, Thunderbird does NOT have a whitelisting process. The addressbook only ensures that the messages are not immediately marked as spam. You might check your account online to see if the messages are being flagged prior to being read by Thunderbird. The junk filter needs to be actively monitored and taught, not just for spam, but also for good messages. More info at https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages
David, many thanks for your very rapid response, which is appreciated. Unfortunately, it does little to reconcile me to Thunderbird. "Unmarking" junk messages would work for me, if I hadn't noticed that actually, it doesn't learn; messages specifically designated as not junk do indeed get moved to the incoming folder, but often the application will happily ignore the directive when another email arrives from the same source at a later date. As I have a number of email accounts which I like being able to consult on one single application, this strongly suggests that I am expected to play games of whack-a-mole far into the future. I guess it's time to dig out Microsoft Outlook again. I liked Thunderbird, but an inability to learn something as basic as what not to treat as spam is a deal-breaker...
If mail is ending up in a Spam folder, it's due to the mail provider's filters, and is independent of TB. Whitelist or unblock senders through webmail.
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