Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to send email; SMTP error

  • 5 amsoshi
  • 0 sa na da wannan matsala
  • 11 views
  • Amsa ta ƙarshe daga david

more options

For the past few days I have intermittently had a problem sending email. I get email from Spectrum, my ISP. When I try to send I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 173.211.127.45 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

When I go to the indicated website and look up error 1130, this is what I get: The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.

Note my email address is not Spectrum provided.

For the past few days I have intermittently had a problem sending email. I get email from Spectrum, my ISP. When I try to send I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 173.211.127.45 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. When I go to the indicated website and look up error 1130, this is what I get: The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us. Note my email address is not Spectrum provided.

Mafitar da aka zaɓa

So, since the error message says to contact Spectrum, that seems a good approach. I did locate a thread that is similar that may prove useful to you - https://support.mozilla.org/en-US/questions/1440542

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

My understanding is that charter is part of spectrum. What is domain name of your email account?

Helpful?

more options

Yes, Charter is part of Spectrum, or maybe Spectrum is part of Charter, I've never been clear on this. In any event the domain is @ca.rr.com

Helpful?

more options

Zaɓi Mafita

So, since the error message says to contact Spectrum, that seems a good approach. I did locate a thread that is similar that may prove useful to you - https://support.mozilla.org/en-US/questions/1440542

Helpful?

more options

Hello David

Thank you for the link, it solved my problem, which was a VPN I installed about the same time as when the send issue started. My problem was intermittent because the VPN seems to randomly connect and disconnect. In any event, as long as I disconnect before sending a message everything works fine.

FYI I did contact Spectrum before posting here. However, as I suspected would be the case, Spectrum said that since I was able to send from their (incredibly slow) webmail that this was a TB issue, not a Spectrum issue.

Helpful?

more options

It is unfortunate that Spectrum appears to ignore its customers, as I see that routinely here. I'm glad all is okay for you. :)

Helpful?

Yi tambaya

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.