Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

after sync in new installing windows I can't see my data and bookmark and history

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 16 views
  • Amsa ta ƙarshe daga the-edmeister

121rebyc
121rebyc
more options

hi

I sync my book.password, history all the time with firefox . in the last windows installation I don't see any of my data. I connect correctly and just reset my password and sync with my account. I need my info . if mozilla make backup place for browser data , must user can see what data is collected and backup that data on pc and other services for time like this.

how can I access my data and why my data is disappear ?

hi I sync my book.password, history all the time with firefox . in the last windows installation I don't see any of my data. I connect correctly and just reset my password and sync with my account. I need my info . if mozilla make backup place for browser data , must user can see what data is collected and backup that data on pc and other services for time like this. how can I access my data and why my data is disappear ?

Mafitar da aka zaɓa

Resetting your Password will erase your Sync data. There's a warning about that which appears before you begin the Reset. see the screenshot to see that message

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Zaɓi Mafita

Resetting your Password will erase your Sync data. There's a warning about that which appears before you begin the Reset. see the screenshot to see that message

121rebyc
121rebyc Mai mallakar tambaya
more options

my password is correct and I have no choice . I forced to reset my password to login. I am before new installation going to account setting and see my password and check that. but after installation this password isn't work and I forced to change that . this mechanism is stupid way to protect data. and encrypt my data with simple login password. I lost one year browser history for simple and fucking firefox sync.

the-edmeister
the-edmeister
  • Moderator
more options

The "simple login password" is used inside of Firefox to create dual kA & kB logon "keys" for the Sync server that is vastly more complicated than the user facing Password that the user creates.

https://blog.mozilla.org/warner/2014/05/23/the-new-sync-protocol/