Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.
Solved Ajiyayyu

Why can't I watch HD videos?

Firefox Saura
reevesCFC replied
reevesCFC
reevesCFC

When I am watching videos on Youtube, I only have the 360p option for video quality. Also, when I fullscreen a video on other sites, it stays as 360p. It used to switch to HD. On other browsers everything seems normal. I've got the latest version of Firefox.

When I am watching videos on Youtube, I only have the 360p option for video quality. Also, when I fullscreen a video on other sites, it stays as 360p. It used to switch to HD. On other browsers everything seems normal. I've got the latest version of Firefox.

All Replies (2)

philipp
philipp
  • Alƙali

Zaɓi Mafita

hi reevesCFC, in case you are using a Windows 10 N version, you might have to manually install missing codecs that are necessary for HD media playback on the system: Fix video and audio problems on Firefox for Windows N editions

reevesCFC
reevesCFC Mai mallakar tambaya

philipp said

hi reevesCFC, in case you are using a Windows 10 N version, you might have to manually install missing codecs that are necessary for HD media playback on the system: Fix video and audio problems on Firefox for Windows N editions

Thanks a lot.