Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I download different documents and forms to my computer and then when I try to open them I can't. I installed 'Open It', but it is not among the choices given.

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga the-edmeister

rosemarybales
rosemarybales
more options

I have so much trouble opening documents etc. I can't even open the folders in my Mozilla profile like my favorites. Its a JSON file. Why does Mozilla use files that I can't open?


removed email address from public as per Forum rules and guidelines

I have so much trouble opening documents etc. I can't even open the folders in my Mozilla profile like my favorites. Its a JSON file. Why does Mozilla use files that I can't open? removed email address from public as per [https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines Forum rules and guidelines]

An gyara daga James

All Replies (2)

Tony98
Tony98
more options

Wha tkind of documents are you trying to open? Do you have the relevant software for each document type?

the-edmeister
the-edmeister
  • Moderator
more options

"Why does Mozilla use files that I can't open?"

The bookmarks backup JSON files are human readable in a text program like Notepad or Wordpad. But those JSON files don't have any separate lines of numbers and text they're one long line. Those files are made to do their job in Firefox, not to be looked at by users.

What type of problem do you have that prompted you to attempt to read a file like that?