Trying to sync from old device connected but had to update password on new device

Unfortunately the latest Android/Google update was recently forced onto my phone. I did not realize it triggered a change to Google Play Store to "auto" update apps. [a… (read more)

Unfortunately the latest Android/Google update was recently forced onto my phone. I did not realize it triggered a change to Google Play Store to "auto" update apps. [a setting I HAD turned off!] Next time I enabled the Play Store, Firefox was automatically updated.

The moment I realized what had happened, I opened the "sync" setting in the FF browser and clicked to make sure it had just performed a sync. At that time, it showed multiple devices in the "sync family". Then I removed Firefox app from the phone. When I reinstalled from an older operating version of Firefox and went to sync, I had to log into the Mozilla account again.

After trying all the passwords I could think of possibly using, I created a new one. Stupid I know. And sure enough, once I was signed in, there are no other devices shown. And Sync recovered nothing.

I went to another family member phone, who I thought had one of my log in sessions, and they did not. So now I do not have anything sync-ed in, and do not know where I can turn to another device to "find" the old sync either.

Open

Cannot set an existend account

Hello, I'm currently having a problem with Thunderbird version 15.9. I can no longer sign in to my Google-Account after I set new passwords and entered them in Thunderbir… (read more)

Hello, I'm currently having a problem with Thunderbird version 15.9. I can no longer sign in to my Google-Account after I set new passwords and entered them in Thunderbird. Several attempts were unsuccessful. I then deleted all entries related to my Google account. Adding the existing account again failed. I received two error messages. Error message 1: “Waiting for authorization during sign-in". Error message 2: “The inbox server is already in use.” An other E-Mail Account runs perfect. I urgently need help.

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Why does Firefox no longer allow for a provision to remove the: "This connection is not secure." message?

Hello, Firefox used to provide a way to remove the: "This connection is not secure." warning message for sites that are using "http". Believe me, I understand the need fo… (read more)

Hello,

Firefox used to provide a way to remove the: "This connection is not secure." warning message for sites that are using "http". Believe me, I understand the need for security, but when the site is an internal, intranet site behind a firewall, why is there no longer a provision to turn this warning message off? This makes no sense to me. I have no problem with the "Not Secure" indicator up near the URL. That makes sense. Chrome does this, but they don't assume every "http" site is most likely dangerous. Again, I'm talking about "http" sites that are internal, intranet sites that can only be used by people inside their firewall.

Thank you, -Joe Hummer

Open 2

Firefox VPN Problem

Hello I have a problem with my Firefox VPN,( ALL OF ACCOUNTS) It shows an error and does not connect. I attach the error image. What is the problem? please check and ans… (read more)

Hello I have a problem with my Firefox VPN,( ALL OF ACCOUNTS) It shows an error and does not connect. I attach the error image. What is the problem? please check and answer.

Thanks a lot.

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Thunderbird email displays incorrect time.

Our time zone (Vancouver, Canada) did not revert to Pacific Standard Time. We remained on Pacific Daylight Time. I changed the time on the computer system. However, when … (read more)

Our time zone (Vancouver, Canada) did not revert to Pacific Standard Time. We remained on Pacific Daylight Time. I changed the time on the computer system. However, when I receive emails in Thunderbird, it shows a time of one hour behind (PST) and not the correct time (PDT).

(Webmail does show the correct time.)

How can I change Thunderbird email to the correct time?

Open 1

How compose a new message within a standard tab in the main window?

Hi everyone, Why is it not possible in Mozilla Thunderbird to compose a new message within a standard tab in the main window? Or is Thunderbird designed in such a way tha… (read more)

Hi everyone,

Why is it not possible in Mozilla Thunderbird to compose a new message within a standard tab in the main window?

Or is Thunderbird designed in such a way that the compose window always opens in a separate, standalone window? There is currently no option within the program's settings to change this behavior to use a tab instead.

Thanks!

Open 1

Troubleshoot network errors when TLS key logging is enabled

Just in the past few days, Firefox is useless. Cannot access pages. I have not made any changes. Whatever you changed in Firefox screwed everything up. Links give erro… (read more)

Just in the past few days, Firefox is useless. Cannot access pages. I have not made any changes. Whatever you changed in Firefox screwed everything up. Links give error message. Your links give the same error. I've had to switch to MS Edge do do anything on my computer. Firefox blocked my online banking. Firefox blocked my VOIP phone app. Firefox is keeping me from opening emails.

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vpn trobble

Hello Firefox Support, My Firefox VPN extension, titled "VPN Beta", has been disabled. Could you please help me restore or reactivate it? Thank you for your assistance. … (read more)

Hello Firefox Support,

My Firefox VPN extension, titled "VPN Beta", has been disabled. Could you please help me restore or reactivate it?

Thank you for your assistance.

Open

Why is it so difficult to send emails the past couple of months?

The past couple of months, sending emails has been difficult. I did all the troubleshooting, such as verifying the network settings, allowing a longer time for connecting… (read more)

The past couple of months, sending emails has been difficult. I did all the troubleshooting, such as verifying the network settings, allowing a longer time for connecting, tweaking Avast settings, rebooted the Spectrum modem, etc. It doesn't seem to matter if the email is only text or if it contains graphics or attachments. I have 6 Roadrunner accounts in Thunderbird, and the problem is with all of them. I have automatic updates turned on. Sometimes it takes several tries to get the email sent. Thunderbird is sending some of the "not sent" emails to a local folder, which is hard to get them out of. What am I missing? tnx

Open 1

**Title: Firefox Built-in VPN suddenly unavailable

Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error** Hello, I have been using Firefox's built-in VPN without any problems until yester… (read more)

    • Title: Firefox Built-in VPN suddenly unavailable – Local laws and restrictions error**

Hello,

I have been using Firefox's built-in VPN without any problems until yesterday. Suddenly, it stopped working and now displays this message:

"VPN: Local laws and restrictions limit where you can use this feature."

My system details and troubleshooting results:

- Firefox version: 159.0.1 - Operating system: Windows 10 - Mozilla account: Signed in - Remote improvements: Enabled - Enterprise policies: Inactive - No relevant VPN holdback study found in about:studies.

I am physically located in Tehran, Iran. However, my usual internet connection's public IP was identified as Frankfurt, Germany, by ipwho.is.

I also tested using my mobile phone hotspot, which was identified as Tehran, Iran. The same VPN restriction message appeared with both connections.

The built-in VPN was working until yesterday, so I would like to know whether my IP address or account has been incorrectly classified, or whether access to the service has recently changed.

Could you please investigate this issue and explain why the VPN suddenly became unavailable?

Thank you.

Open

Save page as Web page, Complete

I just upgraded to 158.0.1. When I do a "Save page as: Web page, Complete", why does Firefox now add a random five characters to the end of all of the filenames in the x… (read more)

I just upgraded to 158.0.1. When I do a "Save page as: Web page, Complete", why does Firefox now add a random five characters to the end of all of the filenames in the xx_files folder?? How do I stop this?

Tnx.

Open 5 10

firefox is screwing my display with a screen logging warning message. Removal instructions are 100% useless.

Firefox is screwing my display with a screen logging warning message. Removal instructions are 100% useless. This is so annoying. I’m sure its simples if you’re a techhie… (read more)

Firefox is screwing my display with a screen logging warning message. Removal instructions are 100% useless.

This is so annoying. I’m sure its simples if you’re a techhie, but for muppets its hopeless, I’m desperate for a solution as i cant use Firefox now

Open 12 2 70