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Messages have been scrambled since Norton fixed an email virus.

  • 2 replies
  • 1 has this problem
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  • Last reply by ghriddle

ghriddle
ghriddle
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I have isolated a batch of messages that have become scrambled after Norton detected a virus in an enclosure. (The enclosure was never opened and no damage has been done - except to my other messages.) Now, it's as if some part of an email was removed, and Thunderbird does not locate the start and end of the remaining messages. Some messages show up as blank. Others show up as nonsense, with an occasional snippet of something useful.

I have moved the garbled messages to a separate folder and copied that into a file.

This is POP.

Is there any way to restore?

I have isolated a batch of messages that have become scrambled after Norton detected a virus in an enclosure. (The enclosure was never opened and no damage has been done - except to my other messages.) Now, it's as if some part of an email was removed, and Thunderbird does not locate the start and end of the remaining messages. Some messages show up as blank. Others show up as nonsense, with an occasional snippet of something useful. I have moved the garbled messages to a separate folder and copied that into a file. This is POP. Is there any way to restore?

Chosen solution

  • Can you restore from quarantine in Norton?
  • Can you rebuild the folder (right click, properties, repair folder)?
  • Does your provider have an undelete/restore feature?
  • Can you use Windows Previous Versions to restore a previous version of your mailbox file? You would have to go to your profile folder and right-click the original mailbox file, then choose Previous versions.
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All Replies (2)

Sander G.
Sander G.
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Chosen Solution

  • Can you restore from quarantine in Norton?
  • Can you rebuild the folder (right click, properties, repair folder)?
  • Does your provider have an undelete/restore feature?
  • Can you use Windows Previous Versions to restore a previous version of your mailbox file? You would have to go to your profile folder and right-click the original mailbox file, then choose Previous versions.
ghriddle
ghriddle Question owner
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Very nice!

The Windows Previous Versions feature did the job. I was able to copy the stored version of Inbox into Local Folders under a new name. This restored all my old email. I then could copy the missing mail into my Inbox.

Many thanks for the help. I would never have thought of that.