Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

the text of my e-mails is dissapearing. Why?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by christ1

pauludstrand
pauludstrand
more options

The text on my older emails (not that old, in some cases 24 hours) simply disappears. The mail is there but when I click on it, it's blank. I Know there's text there because I've read the e-mail previously. By the way, all the text for every e-mail disappears, not just the read e-mails. I've tried restarting the program etc. and the text is just gone.

The text on my older emails (not that old, in some cases 24 hours) simply disappears. The mail is there but when I click on it, it's blank. I Know there's text there because I've read the e-mail previously. By the way, all the text for every e-mail disappears, not just the read e-mails. I've tried restarting the program etc. and the text is just gone.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

pauludstrand
pauludstrand Question owner
more options

Well, that just deleted all the e-mails. I suppose that's one way to solve the problem.

christ1
christ1
  • Top 25 Contributor
more options

Apparently your mail file was already corrupted. Typically this is the result of anti-virus s/w making changes to Thunderbird mail files.

You may be able to recover something following these instructions.

http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software#Recovering_a_quarantined_Inbox

Otherwise restoring a recent backup of your profile folder is your best bet.