Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

downhand
downhand
more options

Firefox crashes a few minutes after opening, or immediately when a non-extremely-simple page is opened. When opening pure-text or pure-html sort of pages, it stays without a crash for one or two minutes. about:crashes page opens, so I manually copied the latest crash id into another computer, but when I click on that crash id, Firefox simply crashes again, so I couldn't get any further details from there. Same happens when opened in safe mode and add-ons disabled.

I think it might be of some help, that Google Chrome crashes too. That happens right away, although Firefox can be opened for a short while with a simple view.

Firefox crashes a few minutes after opening, or immediately when a non-extremely-simple page is opened. When opening pure-text or pure-html sort of pages, it stays without a crash for one or two minutes. about:crashes page opens, so I manually copied the latest crash id into another computer, but when I click on that crash id, Firefox simply crashes again, so I couldn't get any further details from there. Same happens when opened in safe mode and add-ons disabled. I think it might be of some help, that Google Chrome crashes too. That happens right away, although Firefox can be opened for a short while with a simple view.

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: