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FireFox crashes whenever I try tto play an embeded video like on you tube or any web page that has an embeded video

AnonymousUser
AnonymousUser
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Firefox crashes whenever I try to play an embedded video. The page loads with no problem. When I click on the play button, Firefox freezes and will not respond. Just read and saw that this is called a hangup not a crash

Firefox crashes whenever I try to play an embedded video. The page loads with no problem. When I click on the play button, Firefox freezes and will not respond. Just read and saw that this is called a hangup not a crash

All Replies (6)

AnonymousUser
AnonymousUser Question owner
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Same issue

Moses
Moses
  • Moderator
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Brian,

Can you give me the crash id by going to Start--and type in the search field of the Windows 7 menu, type

"%APPDATA%" without quotes then press enter.

It should say Roaming when you type in %APPDATA%

After you click on Roaming go to mozilla/Firefox/Crash Reports/Submitted

There should be a .txt files. Open the first one then copy and paste the crash id which begins with bp-xxxx.

Thanks, Moses Firefox Support

Moses
Moses
  • Moderator
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Hi David Nelson,

Please start a new thread so we may assist you further.

HD_FatBoy
HD_FatBoy
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Hi Moses, After ready further it's not crashing but freezing up so it doesn't leave a crash ID. I checked. The last crash ID I have is from a year ago.

Moses
Moses
  • Moderator
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Can you give me the crash id from a year ago? It would really help with solving your problem.

Thanks, Moses Firefox Support

HD_FatBoy
HD_FatBoy
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1/29/2010


Crash ID: bp-8344c65a-fe6f-4de0-a601-b7c2a2100129